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Technical solutions representative vs technical support engineer

The differences between technical solutions representatives and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical solutions representative and a technical support engineer. Additionally, a technical solutions representative has an average salary of $119,918, which is higher than the $85,716 average annual salary of a technical support engineer.

The top three skills for a technical solutions representative include broadband, customer issues and customer contacts. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.

Technical solutions representative vs technical support engineer overview

Technical Solutions RepresentativeTechnical Support Engineer
Yearly salary$119,918$85,716
Hourly rate$57.65$41.21
Growth rate10%10%
Number of jobs121,389184,542
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 63%
Average age4242
Years of experience22

Technical solutions representative vs technical support engineer salary

Technical solutions representatives and technical support engineers have different pay scales, as shown below.

Technical Solutions RepresentativeTechnical Support Engineer
Average salary$119,918$85,716
Salary rangeBetween $78,000 And $184,000Between $61,000 And $119,000
Highest paying City-San Francisco, CA
Highest paying state-Washington
Best paying company-Meta
Best paying industry-Technology

Differences between technical solutions representative and technical support engineer education

There are a few differences between a technical solutions representative and a technical support engineer in terms of educational background:

Technical Solutions RepresentativeTechnical Support Engineer
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 63%
Most common majorBusinessElectrical Engineering
Most common collegeStanford UniversityStanford University

Technical solutions representative vs technical support engineer demographics

Here are the differences between technical solutions representatives' and technical support engineers' demographics:

Technical Solutions RepresentativeTechnical Support Engineer
Average age4242
Gender ratioMale, 66.2% Female, 33.8%Male, 83.3% Female, 16.7%
Race ratioBlack or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 15.9% Asian, 12.2% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between technical solutions representative and technical support engineer duties and responsibilities

Technical solutions representative example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Provide support to clients who are using services via VPN and Citrix environments.
  • Support remote login to VPN sites.
  • Grant access to Citrix web portals.
  • Assist with software testing of LAN applications.
  • Help customers troubleshoot and resolve their printer's hardware issues.
  • Show more

Technical support engineer example responsibilities.

  • Manage a large complex network of computers including provisioning, configuration, and performance tuning.
  • Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
  • Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
  • Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
  • Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Show more

Technical solutions representative vs technical support engineer skills

Common technical solutions representative skills
  • Broadband, 26%
  • Customer Issues, 9%
  • Customer Contacts, 8%
  • Post Sales, 5%
  • Technical Support, 5%
  • Customer Service, 3%
Common technical support engineer skills
  • Technical Support, 15%
  • Customer Service, 8%
  • Troubleshoot, 7%
  • Java, 5%
  • Linux, 4%
  • Customer Issues, 4%

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