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The differences between technical support advisors and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support advisor and an administrative technical support. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $46,753 average annual salary of an administrative technical support.
The top three skills for a technical support advisor include customer service, technical support calls and troubleshoot. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Technical Support Advisor | Administrative Technical Support | |
| Yearly salary | $107,198 | $46,753 |
| Hourly rate | $51.54 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 186,490 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Technical support advisors and administrative technical supports have different pay scales, as shown below.
| Technical Support Advisor | Administrative Technical Support | |
| Average salary | $107,198 | $46,753 |
| Salary range | Between $81,000 And $141,000 | Between $29,000 And $75,000 |
| Highest paying City | Sacramento, CA | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Apple | AIG |
| Best paying industry | Technology | - |
There are a few differences between a technical support advisor and an administrative technical support in terms of educational background:
| Technical Support Advisor | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support advisors' and administrative technical supports' demographics:
| Technical Support Advisor | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 53.6% Female, 46.4% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |