Telephone service representative vs associate customer service representative

The differences between telephone service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Telephone service representative vs associate customer service representative overview

	Telephone Service Representative	Associate Customer Service Representative
Yearly salary	$31,989	$35,215
Hourly rate	$15.38	$16.93
Growth rate	-4%	-4%
Number of jobs	170,582	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Telephone service representative vs associate customer service representative salary

Telephone service representatives and associate customer service representatives have different pay scales, as shown below.

	Telephone Service Representative	Associate Customer Service Representative
Average salary	$31,989	$35,215
Salary range	Between $27,000 And $37,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between telephone service representative and associate customer service representative education

There are a few differences between a telephone service representative and an associate customer service representative in terms of educational background:

	Telephone Service Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs associate customer service representative demographics

Here are the differences between telephone service representatives' and associate customer service representatives' demographics:

	Telephone Service Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between telephone service representative and associate customer service representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Telephone service representative vs associate customer service representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

Telephone Service Representative vs. similar jobs

Telephone Service Representative related careers

Telephone Service Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Associate Customer Service Representative

Updated January 8, 2025

Browse office and administrative jobs