Telephone service representative vs bank representative

The differences between telephone service representatives and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a bank representative has an average salary of $34,417, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a bank representative are bank products, customer service, and bank policies.

Telephone service representative vs bank representative overview

	Telephone Service Representative	Bank Representative
Yearly salary	$31,989	$34,417
Hourly rate	$15.38	$16.55
Growth rate	-4%	-12%
Number of jobs	170,582	105,192
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 53%
Average age	40	39
Years of experience	12	-

Telephone service representative vs bank representative salary

Telephone service representatives and bank representatives have different pay scales, as shown below.

	Telephone Service Representative	Bank Representative
Average salary	$31,989	$34,417
Salary range	Between $27,000 And $37,000	Between $28,000 And $41,000
Highest paying City	-	Albany, NY
Highest paying state	-	New York
Best paying company	-	Advancial Federal Credit Union
Best paying industry	-	Finance

Differences between telephone service representative and bank representative education

There are a few differences between a telephone service representative and a bank representative in terms of educational background:

	Telephone Service Representative	Bank Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs bank representative demographics

Here are the differences between telephone service representatives' and bank representatives' demographics:

	Telephone Service Representative	Bank Representative
Average age	40	39
Gender ratio	Male, 32.4% Female, 67.6%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between telephone service representative and bank representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Telephone service representative vs bank representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Bank Representative

Updated January 8, 2025

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