Telephone service representative vs client representative

The differences between telephone service representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a client representative are customer service, phone calls, and client accounts.

Telephone service representative vs client representative overview

	Telephone Service Representative	Client Representative
Yearly salary	$31,989	$41,785
Hourly rate	$15.38	$20.09
Growth rate	-4%	-4%
Number of jobs	170,582	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

Telephone service representative vs client representative salary

Telephone service representatives and client representatives have different pay scales, as shown below.

	Telephone Service Representative	Client Representative
Average salary	$31,989	$41,785
Salary range	Between $27,000 And $37,000	Between $28,000 And $60,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Technology

Differences between telephone service representative and client representative education

There are a few differences between a telephone service representative and a client representative in terms of educational background:

	Telephone Service Representative	Client Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs client representative demographics

Here are the differences between telephone service representatives' and client representatives' demographics:

	Telephone Service Representative	Client Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telephone service representative and client representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Telephone service representative vs client representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

Telephone Service Representative vs. similar jobs

Telephone Service Representative related careers

Telephone Service Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Client Representative

Updated January 8, 2025

Browse office and administrative jobs