Telephone service representative vs customer sales representative

The differences between telephone service representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Telephone service representative vs customer sales representative overview

	Telephone Service Representative	Customer Sales Representative
Yearly salary	$31,989	$38,744
Hourly rate	$15.38	$18.63
Growth rate	-4%	-4%
Number of jobs	170,582	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Telephone service representative vs customer sales representative salary

Telephone service representatives and customer sales representatives have different pay scales, as shown below.

	Telephone Service Representative	Customer Sales Representative
Average salary	$31,989	$38,744
Salary range	Between $27,000 And $37,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between telephone service representative and customer sales representative education

There are a few differences between a telephone service representative and a customer sales representative in terms of educational background:

	Telephone Service Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs customer sales representative demographics

Here are the differences between telephone service representatives' and customer sales representatives' demographics:

	Telephone Service Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telephone service representative and customer sales representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Telephone service representative vs customer sales representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Customer Sales Representative

Updated January 8, 2025

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