Telephone service representative vs finance service representative

The differences between telephone service representatives and finance service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a telephone service representative, becoming a finance service representative takes usually requires 2-4 years. Additionally, a finance service representative has an average salary of $38,361, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a finance service representative are financial services, patients, and team-oriented environment.

Telephone service representative vs finance service representative overview

	Telephone Service Representative	Finance Service Representative
Yearly salary	$31,989	$38,361
Hourly rate	$15.38	$18.44
Growth rate	-4%	10%
Number of jobs	170,582	220,519
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 60%
Average age	40	43
Years of experience	12	4

Telephone service representative vs finance service representative salary

Telephone service representatives and finance service representatives have different pay scales, as shown below.

	Telephone Service Representative	Finance Service Representative
Average salary	$31,989	$38,361
Salary range	Between $27,000 And $37,000	Between $25,000 And $58,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Bloomberg
Best paying industry	-	Government

Differences between telephone service representative and finance service representative education

There are a few differences between a telephone service representative and a finance service representative in terms of educational background:

	Telephone Service Representative	Finance Service Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Telephone service representative vs finance service representative demographics

Here are the differences between telephone service representatives' and finance service representatives' demographics:

	Telephone Service Representative	Finance Service Representative
Average age	40	43
Gender ratio	Male, 32.4% Female, 67.6%	Male, 41.2% Female, 58.8%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 5.7% Unknown, 4.1% Hispanic or Latino, 11.9% Asian, 10.1% White, 67.9% American Indian and Alaska Native, 0.2%
LGBT Percentage	7%	6%

Differences between telephone service representative and finance service representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Finance service representative example responsibilities.

Manage correspondent services including but not limit to wire processing, coin and currency, ACH support and international payments.
Gain excellent customer service skills and achieve award for completing voluntary MSR exams.1
Manage client relationship by presenting solutions for customers state and unstate needs while cross-selling company products.
Maintain cleanliness and presentation of member service area and marketing information.
Originate and develop new business through effective profiling, relationship building, consultative customer service in a retail banking environment.
Count upon for accuracy and math skills.

Telephone service representative vs finance service representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common finance service representative skills

Financial Services, 15%
Patients, 8%
Team-Oriented Environment, 7%
Mutual Funds, 4%
Financial Products, 4%
Customer Service, 3%

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Telephone Service Representative
Telephone Service Representative vs Finance Service Representative

Updated January 8, 2025

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