Telephone service representative vs guest service representative

The differences between telephone service representatives and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a guest service representative. Additionally, a telephone service representative has an average salary of $31,989, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Telephone service representative vs guest service representative overview

	Telephone Service Representative	Guest Service Representative
Yearly salary	$31,989	$26,847
Hourly rate	$15.38	$12.91
Growth rate	-4%	-4%
Number of jobs	170,582	142,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

Telephone service representative vs guest service representative salary

Telephone service representatives and guest service representatives have different pay scales, as shown below.

	Telephone Service Representative	Guest Service Representative
Average salary	$31,989	$26,847
Salary range	Between $27,000 And $37,000	Between $20,000 And $34,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Seattle Seahawks
Best paying industry	-	Retail

Differences between telephone service representative and guest service representative education

There are a few differences between a telephone service representative and a guest service representative in terms of educational background:

	Telephone Service Representative	Guest Service Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs guest service representative demographics

Here are the differences between telephone service representatives' and guest service representatives' demographics:

	Telephone Service Representative	Guest Service Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telephone service representative and guest service representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Telephone service representative vs guest service representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

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Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Guest Service Representative

Updated January 8, 2025

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