Telephone service representative vs member service representative

Differences between telephone service representative and member service representative duties and responsibilities

Telephone service representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Meet specific client performance requirements relate to customer satisfaction and sales success.
• Demonstrate superb organizational and multitasking abilities
• Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
• Set up online orders for Comcast video, home phone, and Internet service.
• Verify credit information for Comcast customers.

Member service representative example responsibilities.

• Coordinate and manage ATM and automate telephone services.
• Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
• Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
• Train in CPR and other emergency procedures.
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