Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsResumeSkillsEducationDemographicsBest CompaniesJob Outlook

Compare

Full Time jobs

Telephone service representative vs phone representative

The differences between telephone service representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Telephone service representative vs phone representative overview

Telephone Service RepresentativePhone Representative
Yearly salary$31,989$42,827
Hourly rate$15.38$20.59
Growth rate-4%-4%
Number of jobs170,582222,650
Job satisfaction--
Most common degreeBachelor's Degree, 31%High School Diploma, 37%
Average age4040
Years of experience1212

Telephone service representative vs phone representative salary

Telephone service representatives and phone representatives have different pay scales, as shown below.

Telephone Service RepresentativePhone Representative
Average salary$31,989$42,827
Salary rangeBetween $27,000 And $37,000Between $26,000 And $68,000
Highest paying City-Norco, CA
Highest paying state-California
Best paying company-Press Ganey
Best paying industry-Health Care

Differences between telephone service representative and phone representative education

There are a few differences between a telephone service representative and a phone representative in terms of educational background:

Telephone Service RepresentativePhone Representative
Most common degreeBachelor's Degree, 31%High School Diploma, 37%
Most common majorBusinessBusiness
Most common college--

Telephone service representative vs phone representative demographics

Here are the differences between telephone service representatives' and phone representatives' demographics:

Telephone Service RepresentativePhone Representative
Average age4040
Gender ratioMale, 32.4% Female, 67.6%Male, 34.6% Female, 65.4%
Race ratioBlack or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between telephone service representative and phone representative duties and responsibilities

Telephone service representative example responsibilities.

  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Meet specific client performance requirements relate to customer satisfaction and sales success.
  • Demonstrate superb organizational and multitasking abilities
  • Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
  • Set up online orders for Comcast video, home phone, and Internet service.
  • Verify credit information for Comcast customers.

Phone representative example responsibilities.

  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Provide status of medical claims and explain EOB's.
  • Research and resolve incorrect payments, EOB rejections and other issues with accounts.
  • Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
  • Update alumni on current happenings in university life and act as a liaison between past and current students.
  • Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds
    • Show more

Telephone service representative vs phone representative skills

Common telephone service representative skills
  • Customer Service, 25%
  • Inbound Calls, 11%
  • Outbound Calls, 9%
  • Credit Card Accounts, 8%
  • Telephone Calls, 5%
  • Computer System, 4%
Common phone representative skills
  • Customer Service, 27%
  • Outbound Calls, 13%
  • Telephone Calls, 7%
  • Inbound Phone Calls, 7%
  • Troubleshoot, 6%
  • Computer System, 3%

Telephone Service Representative vs. similar jobs

Telephone Service Representative related careers

Telephone Service Representative related jobs

What similar roles do

Updated January 8, 2025

Browse office and administrative jobs