Telephone service representative vs service center representative

Differences between telephone service representative and service center representative duties and responsibilities

Telephone service representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Meet specific client performance requirements relate to customer satisfaction and sales success.
• Demonstrate superb organizational and multitasking abilities
• Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
• Set up online orders for Comcast video, home phone, and Internet service.
• Verify credit information for Comcast customers.

Service center representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
• Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
• Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
• Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
• Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).
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