Telephone service representative vs telesales representative

The differences between telephone service representatives and telesales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a telesales representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a telesales representative are customer service, inbound calls, and lead generation.

Telephone service representative vs telesales representative overview

	Telephone Service Representative	Telesales Representative
Yearly salary	$31,989	$65,894
Hourly rate	$15.38	$31.68
Growth rate	-4%	-4%
Number of jobs	170,582	221,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

Telephone service representative vs telesales representative salary

Telephone service representatives and telesales representatives have different pay scales, as shown below.

	Telephone Service Representative	Telesales Representative
Average salary	$31,989	$65,894
Salary range	Between $27,000 And $37,000	Between $46,000 And $93,000
Highest paying City	-	Iowa City, IA
Highest paying state	-	Iowa
Best paying company	-	Oracle
Best paying industry	-	-

Differences between telephone service representative and telesales representative education

There are a few differences between a telephone service representative and a telesales representative in terms of educational background:

	Telephone Service Representative	Telesales Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs telesales representative demographics

Here are the differences between telephone service representatives' and telesales representatives' demographics:

	Telephone Service Representative	Telesales Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telephone service representative and telesales representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Telesales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Telephone service representative vs telesales representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common telesales representative skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

Telephone Service Representative vs. similar jobs

Telephone Service Representative related careers

Telephone Service Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Telesales Representative

Updated January 8, 2025

Browse office and administrative jobs