The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.
**Essential Functions**
+ Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
+ Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
+ Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
+ Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
+ Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
+ Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
+ Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
+ Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
+ Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
+ Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
+ Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ 0-2 years of admissions, customer service and/or public relations experience required
+ 1-2 years of experience in a healthcare setting preferred
**Knowledge, Skills and Abilities**
+ Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
+ Proficiency in using electronic registration and order entry systems.
+ Knowledge of insurance verification and billing processes.
+ Ability to handle sensitive information with confidentiality and professionalism.
+ Strong attention to detail and organizational skills to ensure accurate documentation.
+ Excellent multitasking abilities to manage a fast-paced environment effectively.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to ************************************************* to obtain the main telephone number of the facility and ask for Human Resources.
$24k-27k yearly est. 5d ago
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Receptionist
Addiction and Mental Health Services, LLC 3.8
Unit secretary job in Knoxville, TN
About Company:
We're officially a Great Place To Work ! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place To Work Certification - based entirely on feedback from our own employees. Read more here: *************************
This certification reflects the culture we've worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership. At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being. At Bradford Health Services, we don't just invest in our patients-we invest in our people.
Medical Coverage - Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits
Expanded Coverage - Options for domestic partners and a wider network of in-network providers
Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching
Voluntary Coverages - Pet insurance, home and auto insurance, family legal services, and more
Student Loan Repayment - Available for nurses and therapists
Retirement Benefits - 401(k) plan through Voya to help employees plan for the future
Generous PTO - A robust paid time off policy to support work-life balance
Voluntary Benefits for Part-Time Employees - Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week
Job Title: Clinic Receptionist
Location: EVOLVE Addiction Treatment - Knoxville, TN
Reports To: Facility CEO
Job Type: Full-Time, Non-Exempt
Evolve Addiction Treatment programs meet each individual where they are, providing compassionate, evidence-based care that addresses substance use disorders and prepares patients for long-term success. Whether through counseling, peer support, medication-assisted treatment (MAT), or gender-specific programs, we offer a holistic approach to healing that encompasses the mind, body, and spirit.
We are looking to add a Clinic Receptionist to our growing team who will serve as the first point of contact for clients, visitors and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing multi-line phone systems efficiently and ensuring calls, clients and personnel are directed appropriately. Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.
Minimum Qualifications
High school diploma or equivalent
Proven experience handling multi-line phone systems and receptionist duties
Professional communication skills
Basic knowledge of office equipment such as copy machines and fax machines
Ability to perform general administrative and office duties efficiently
Preferred Qualifications
Previous experience in a corporate or professional office environment
Familiarity with basic computer applications (e.g., Microsoft Office Suite)
Customer service training or certification
Experience in a substance abuse recovery program
Responsibilities
Answer and manage multiple phone lines using a multi-phone system, ensuring calls are routed correctly and messages are accurately recorded
Greet clients, employees and visitors professionally, providing assistance and directing them to the appropriate personnel or departments
Perform general office duties including filing, copying and maintaining office supplies and equipment
Maintain a clean and organized reception area to create a professional and inviting atmosphere
Assist administrative staff as needed
Skills
The required skills such as managing multi-line phone systems and demonstrating excellent phone etiquette are essential for handling incoming calls professionally and efficiently. Receptionist duties and general administrative skills are applied daily to organize office operations, manage appointments, and support staff needs. Proficiency with copy machines and other office equipment ensures smooth handling of document-related tasks. Greeting clients with a friendly and professional demeanor helps establish a positive first impression and fosters strong client relationships.
Monday - Friday, 7:30AM - 4:00PM
$26k-32k yearly est. Auto-Apply 3d ago
Interventional Radiology Job Near Knoxville, TN
Atlantic Medsearch
Unit secretary job in Knoxville, TN
Job Description
Well-established Radiology group seeks a fellowship-trained interventional radiologist. Group offer exceptional care to their patients & maintain excellent relationships with their hospitals, clinics & referring physicians. Responsibilities involve a wide mix of general radiology & interventional radiology in an outpatient & inpatient setting. Procedures performed are customizable & no mammography required. IR volume is moderate & IR call is light 1:5. Financial package includes generous salary, partnership options, benefits, malpractice, relo/vaca/CME, retirement, moonlighting opportunities & much more. Servicing over 200K residents, area provides a variety of school options, shopping, dining, beautiful lakes & parks & easy access to Knoxville & surrounding communities.
For more details on this position & others we have, email us at ************************** or call ************.
$22k-33k yearly est. Easy Apply 29d ago
Full-Time Front Desk Coordinator
The Joint Chiropractic 4.4
Unit secretary job in Sevierville, TN
Front Desk Coordinator - Full Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We are seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.
Key Responsibilities
Greet and check in patients, providing a friendly and professional first impression
Manage the flow of patients through the clinic in a timely, organized manner
Present and sell wellness plans and membership packages confidently and accurately
Support the clinic's sales goals by converting new and returning patients into members
Answer phone calls and assist with appointment scheduling and patient inquiries
Re-engage inactive members and maintain up-to-date patient records using POS software
Assist with clinic marketing efforts and community outreach
Maintain a clean, organized front desk and clinic environment
Collaborate with team members and chiropractors to ensure a positive patient experience
Qualifications
High school diploma or equivalent required
Minimum one year of customer service and sales experience preferred
Strong phone, computer, and multitasking skills
Energetic, motivated, and confident in a goal-driven environment
Positive attitude with a team-oriented mindset
Must be able to stand/sit for long periods and lift up to 50 pounds
Office management or marketing experience is a plus
Schedule
This role requires availability weekdays and some weekends.
Compensation and Benefits
Starting pay: $20 - $22 per hour plus
Healthcare Reimbursement, PTO, and holiday pay [if applicable]
Opportunities for career growth within The Joint network
Why Join Us
When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
$20-22 hourly Auto-Apply 12d ago
Medical Receptionist
American Family Care Knoxville/Kingston Pike 3.8
Unit secretary job in Knoxville, TN
Job DescriptionBenefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
$21k-26k yearly est. 16d ago
Front Desk Receptionist
TNUA Tennessee Urology Associates C
Unit secretary job in Knoxville, TN
Why Join Us?
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
:
The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.
Primary Duties & Responsibilities:
To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
Schedule appointments and assist with scheduling any additional testing directed by the physician.
Ensure all required patient paperwork is compiled for that day's appointments.
Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Scan the patient's driver's license and insurance card(s) front and back into Ntierprise.
Ensure all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.
Reconcile payment batches at the end of every day and turn them in to the Site Manager.
Schedule follow-up procedures and coordinate any local ASC cases.
Assist patients with the completion of the Phreesia registration system.
As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications:
Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
1 - 2 years of customer service.
Knowledge, Competencies & Skills:
Excellent customer service.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Multitasking and proactive problem-solving.
Ability to type 40 Words Per Minute.
Travel:
Ability to travel to other sites as necessary.
Physical Requirements for the Job:
Able to sit, stand and or walk throughout the day.
Intermittently required to stoop, bend, speak, and listen.
Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
$24k-30k yearly est. Auto-Apply 18d ago
Front Desk Receptionist
ADVU Advanced Urology C
Unit secretary job in Knoxville, TN
Why Join Us?
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
:
The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.
Primary Duties & Responsibilities:
To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
Schedule appointments and assist with scheduling any additional testing directed by the physician.
Ensure all required patient paperwork is compiled for that day's appointments.
Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Scan the patient's driver's license and insurance card(s) front and back into Ntierprise.
Ensure all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.
Reconcile payment batches at the end of every day and turn them in to the Site Manager.
Schedule follow-up procedures and coordinate any local ASC cases.
Assist patients with the completion of the Phreesia registration system.
As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications:
Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
1 - 2 years of customer service.
Knowledge, Competencies & Skills:
Excellent customer service.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Multitasking and proactive problem-solving.
Ability to type 40 Words Per Minute.
Direct Reports:
N/A.
Travel:
Ability to travel to other sites as necessary.
Physical Requirements for the Job:
Able to sit, stand and or walk throughout the day.
Intermittently required to stoop, bend, speak, and listen.
Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
$24k-30k yearly est. Auto-Apply 18d ago
Medical Front Office
M Force
Unit secretary job in Knoxville, TN
We are in need of a general medical front office person for a West Knoxville practice. Duties would include ability to make appointments, sign in and out patients that are being seen per instructions.
It is imperative that this candidate present well and have a caring, friendly personality. Great team atmosphere and wee-established practice with an exceptional reputation.
We can't wait to meet you!
$24k-31k yearly est. 1d ago
Unit Care Coordinator (Registered Nurse/RN)
Life Care Center of Blount County 4.6
Unit secretary job in Louisville, TN
$7,500 Sign on Bonus for Full Time
The RN Unit Care Coordinator is responsible for supervising, implementing, coordinating, and managing patient care through interpersonal contact with patients, families, nursing staff, and others on his/her respective unit in accordance with all applicable laws, regulations, and Life Care standards.
Education, Experience, and Licensure Requirements
Nursing diploma (associate's or bachelor's degree in nursing)
Currently licensed/registered in applicable State. Must maintain an active Registered Nurse (RN) license in good standing throughout employment.
One (1) year geriatric nursing experience preferred
CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment.
Specific Job Requirements
Advanced knowledge in field of practice
Make independent decisions when circumstances warrant such action
Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
Implement and interpret the programs, goals, objectives, policies, and procedures of the department
Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
Maintains professional working relationships with all associates, vendors, etc.
Maintains confidentiality of all proprietary and/or confidential information
Understand and follow company policies including harassment and compliance procedures
Displays integrity and professionalism by adhering to Life Care's
Code of Conduct
and completes mandatory
Code of Conduct
and other appropriate compliance training
Essential Functions
Effectively direct the daily functions of unit nurses and CNAs to provide leadership on the floor
Chart appropriately, accurately, and in a timely manner
Provide, manage, and coordinate patient care and services through interpersonal contact which allows patients to attain or maintain the highest practicable physical, mental, and psychosocial well being
Accurately prepare and administer medication as ordered by a physician
Respond in a leadership capacity to emergency situations related to patient and staff safety
Coordinate patient care plans and services
Exhibit excellent customer service and a positive attitude towards patients
Assist in the evacuation of patients
Demonstrate dependable, regular attendance
Concentrate and use reasoning skills and good judgment
Communicate and function productively on an interdisciplinary team
Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
Read, write, speak, and understand the English language
An Equal Opportunity Employer
$24k-33k yearly est. 26d ago
Unit Coordinator
Cherokee Indian Hospital Authority
Unit secretary job in Cherokee, NC
Primary Function
The Unit Coordinator provides comprehensive administrative, clerical, and operational support to the Analenisgi Inpatient unit. The role's primary purpose is to reduce non-clinical burdens on therapy and nursing staff, allowing clinical teams to focus on patient care. This position strengthens compliance, improves throughput, ensures data accuracy, and streamlines unit functions by handling clerical, scheduling, reporting, and coordination tasks.
Role Summary
The Unit Coordinator's main function is to support therapy staff, nurses, supervisors, and managers with day-to-day tasks. This includes clerical support, scheduling, supply ordering, data tracking, meeting support, and communications management. The role also performs IVC and court-related duties.
Job Description
Nursing & Managerial Support
Answer phones and triage calls to reduce interruptions for nurses and managers.
Prepare, organize, and distribute Treatment Team notes to nursing staff, Techs, and providers.
Manage clerical tasks for leadership (copying, scanning, faxing, filing, mailing, forms preparation).
Track admissions and discharges each month; maintain high-risk patient tracking spreadsheets.
Gather, compile, and organize data for management (e.g., admissions during timeframes, SAMHSA applications, survey prep).
Support managers with clerical follow-up on audits, surveys, and compliance requirements.
Schedule staff trainings (CPI, BLS, etc.), reserve rooms, send invites, and prepare rosters.
Order supplies for Care Team and unit as directed by managers.
Scan and save tracers, training certificates, and other required documents.
Support onboarding/orientation by preparing materials and setting up files for new staff.
Maintain updated shared drives, forms, and unit clerical systems.
Data, Dashboards & Reporting
Collect and track data for monthly dashboards and submit reports on time.
Perform manual chart reviews for admissions to validate documentation (per data dictionary).
Maintain spreadsheets/databases for unit metrics; ensure accuracy and timely updates.
Transportation Coordination
Manage Transportation Tech schedule and respond to transport requests from departments.
Communicate trip details, special instructions, and provide real-time support during transports.
Troubleshoot transport issues, escalate to managers when needed, and verify safe arrivals/returns.
Coordinate backup transport coverage when Transportation Tech is unavailable.
Referrals & Placement Support
Track outside referrals, send referral forms, and request missing information.
Enter referral data into database; assist CRT with placement availability check ins, OpenBeds report.
Verify Medicaid/insurance for referrals in NCTracks when requested by CRT.
Court/IVC & OPC Duties
Review IVC packets for completeness and submit originals to the Clerk of Court at discharge.
Update attorneys and communicate hospital's position (dismiss, continue, uphold).
Submit IVC outcomes, manage paperwork scanning to Medical Records.
Track Outpatient Commitments (OPCs)[MJH1] , update courts at review hearings, and manage EHR record flags.
Communicate with courts, attorneys, and Police Departments as needed.
Provide occasional holiday/weekend coverage when emergent hearings are required.
Clerical & Communication Support
Manage and update email distribution groups (Treatment Team, Care Team, Gedoha, BH Transport).
Draft and distribute memos, schedules, and announcements from managers.
Maintain organized files, ensure clerical systems are accurate and up to date.
Provide support for case management tasks, placement calls, or data entry as requested.
Coordinate with and provide support for Utilization Review related patient visit authorization.
Assist leadership with clerical workload during audits, surveys, or special projects.
Collaboration & Communication
Partner with nursing and leadership to proactively take on clerical and administrative workload.
Support managers by taking routine clerical and scheduling tasks off their plates.
Serve as liaison to courts/attorneys for IVC/OPC duties.
Tools & Systems
Microsoft 365 (Word, Excel, Outlook, SharePoint)
EHR (documentation routing, scanning, flags)
NCTracks (benefits verification)
OpenBeds (placement availability)
Court systems/forms (for IVC/OPC)
Standard clerical equipment (fax, copier, scanner, phone)
Basic knowledge of eligibility requirements of the Cherokee Indian Hospital.
Basic Medical Terminology.
Must be able to maintain specified records, files, and call logs of the department.
Must have excellent communication skills, both written and verbal. Requires the ability to work independently or as a member of a team.
A practical knowledge of the medical facility's organization and services.
Education/Experience Requirements
An Associate's Degree in Medical Office Administration Associate's degree in Medical Office Administration, Health Information Management, Healthcare Administration, Business or a related field; or an equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities to perform the essential duties of the position.
2 years previous experience in medical office insurance and billing or similar environment required.
2 years previous experience working with the current patient population.
Valid NC Driver's License.
Contacts with Others
Primary contact is with staff, then patients for the purpose of conducting interviews and registration process. Secondary contacts include, but not limited to medical records staff, pharmacy staff, and medical staff. All contacts require tact, courtesy, and professional decorum.
Confidential Data
The incumbent has access to highly confidential patient medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical and personnel records and all other pertinent information that comes to the individual's attention or knowledge. The Privacy Act carries both civil and criminal penalties for unlawful disclosure of records. Violation of such confidentiality shall be cause for adverse actions.
Responsibility for Accuracy
Responsible for accuracy of demographic and insurance information obtained and entered into Medical Records.
Mental/Visual/Physical
The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to be mobile, reach with hands and arms, speak, and hear. Must have visual acuity. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames. May occasionally move more than 15 pounds.
Resourcefulness and Initiative
Follows well defined procedures and follows supervision directions. Demonstrates initiative and judgment required maintaining accurate data and complete tasks in a timely fashion.
Environment
Must be flexible in working hours. Work is performed in the hospital setting (Emergency Room). The CIHA Health System is responsible for treating patients with a wide variety of medical problems. Incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases. Safety precautions are sometimes necessary.
Customer Service
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.
Monday through Friday 0800 to 1630
$28k-43k yearly est. Auto-Apply 1d ago
Medical Receptionist - Harriman, TN
Crossroads Treatment Centers
Unit secretary job in Harriman, TN
Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Day in the Life of a Patient Ambassador
Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
Provide an exceptional experience by guiding new patients through their intake process.
Collect urine and saliva samples for patient drug screens as needed
Maintains daily financial records and reports
Coordinates with medical and clinical staff to coordinate intakes
Provides clerical and logistical support
Oversees patient accounts and financial responsibilities
Education and Experience requirements
At minimum, High School Diploma or GED required.
Customer Service experience in a fast paced environment preferred.
Experience in healthcare, addiction medicine, office administration preferred.
Lived Addiction experience is a plus.
Schedule
Monday-Friday; 8:00am-4:00pm
Position Benefits
Have a daily impact on many lives.
Excellent training if you are new to this field.
Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
Opportunity to save lives everyday!
Benefits Package
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm
subscription for all employees
$24k-30k yearly est. Auto-Apply 52d ago
Dental Front Office Assistant
Affordable Dentures & Implants
Unit secretary job in Sevierville, TN
We are looking for a Front Desk Auxiliary to join our team! Affordable Dentures & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.
JOB PURPOSE:
The Front Desk Assistant is responsible for providing best-in-class customer service to our patients. Responsible for greeting patients at the front desk; scheduling appointments; answering and handling phone calls; and checking patients in and out. Effectively and efficiently manage patient lobby while maintaining professional standards and ensuring that all interactions between the doctor, staff and patients run as smoothly as possible.
ESSENTIAL FUNCTIONS:
Greet and process incoming patients in an efficient and professional manner; control the flow of patients through the dental center daily
Ensure patients are comfortable while in the office
Answer patients' routine questions; provide information regarding treatment options, office policies, denture styles, packages, aftercare instructions, and pricing
Accurately collect and deposit funds from patients, including processing of credit card payments and handling cash (and checks if applicable)
Efficiently use Dentrix software program in daily operations, including scheduling appointments, providing patients with accurate walkout statements, setting up, filing, and updating complete and accurate patient records; also provide patients with information as needed to file with their insurance carrier
Prepare documentation as needed for refunds to be processed for patients; contact patients regarding returns for chrome partials and other matters such as outstanding account balances
Inventory and order office supplies and forms as instructed
Mail accurate and timely reports, invoices and correspondence to the accounting and management service providers
Answer incoming telephone calls and provide information to patients in a courteous and professional manner; enter all information on the Patient Inquiry Log and follow up as needed to encourage potential patients to visit the office
Consistently provide the Practice Owner/Managing Dentist and the assigned Manager Practice Excellence with a copy of the log weekly
Tally time sheets in an accurate and timely manner for the dentist; collect completed timesheets for all staff members for the dentist approval and signature and fax to Affordable Care Payroll Department
Maintain a clean and neat reception area and waiting room; ensure patient restrooms are kept clean and stocked; dust the furniture as needed
May perform chair-side assisting as needed
Perform miscellaneous job-related duties as assigned
Minimal travel may be required for training and/or continuing education purposes
Other duties as assigned
#ADIAux
Educational Requirements:
Must have experience working in a dental office (including patient scheduling)
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Strong organization skills
Ability to work in a high volume, fast paced environment
Ability to multi-task
Leadership skills/experience
Dentrix experience preferred
CareCredit experience preferred
Experience (or formal training) consisting of chair-side assisting with oral surgery preferred for training purposes
$25k-32k yearly est. 11d ago
Front Desk Specialist
Career Site Brand
Unit secretary job in Gatlinburg, TN
The Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face-to-Face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position as a technical and service expert regarding business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control, as well as assisting guests with various questions and concerns.
COMPANY BENEFITS
Comprehensive Benefits: Medical, Dental, Vision & Prescription
Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, Life Insurance
HSA/FSA
EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
401K with Company Match
PTO
Heavily Discounted Hospitality Stays & the Company Perks Website
Tuition Assistance
Company Appreciation Platforms & Innovation Contests
Growth Opportunities & Stability
Excellent Company Culture
ESSENTIAL DUTIES AND TASKS
Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests
Communicates with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests
Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist
Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
Maintains and is responsible for a house cash bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation. Sell items from the marketplace to include alcohol
QUALIFICATIONS:
Must be at least 18 years old
A commitment to providing outstanding customer service
Knowledge of Microsoft Office Suite
Able to acquire a clear understanding of the TimeshareWare application
Basic knowledge of office equipment is required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem-solving skills
Capable of seeing a task through to completion
Strong organizational skills
Excellent verbal and written communication skills
Fluent in the English language
Demonstrates a professional business appearance and upbeat, pleasant personality
EDUCATION and/or EXPERIENCE:
High School Diploma or GED
Minimum of one year of Customer Service experience, preferably in a resort/hotel
Bilingual a plus
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
#ZRHMS01
$24k-31k yearly est. 5d ago
Front Desk/Guest Arrival Coordinator- Venture Resorts (In Office)
Towne Family of Companies
Unit secretary job in Gatlinburg, TN
Reservations:
• Take guest and owner reservations and ensure accurate entry of information in the system while using company sales model. • Assist guests on existing reservations. • Respond to and follow up on inquiries. • Communicate over the phone and/or via email to guests.
• Answer phone calls in a professional manner.
• Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc)
Guest Care:
• Respond to maintenance calls from guests.
• Answer phone calls in a professional manner.
• Handle guest and owner issues related to the cabins and their stay.
Physically you can anticipate to:
• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
#LI-DNI
$24k-31k yearly est. 60d+ ago
Receptionist
Addiction and Mental Health Services 3.8
Unit secretary job in Knoxville, TN
About Company:
We're officially a Great Place To Work ! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place To Work Certification - based entirely on feedback from our own employees. Read more here: *************************
This certification reflects the culture we've worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership. At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being. At Bradford Health Services, we don't just invest in our patients-we invest in our people.
Medical Coverage - Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits
Expanded Coverage - Options for domestic partners and a wider network of in-network providers
Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching
Voluntary Coverages - Pet insurance, home and auto insurance, family legal services, and more
Student Loan Repayment - Available for nurses and therapists
Retirement Benefits - 401(k) plan through Voya to help employees plan for the future
Generous PTO - A robust paid time off policy to support work-life balance
Voluntary Benefits for Part-Time Employees - Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week
Job Title: Clinic Receptionist
Location: EVOLVE Addiction Treatment - Knoxville, TN
Reports To: Facility CEO
Job Type: Full-Time, Non-Exempt
Evolve Addiction Treatment programs meet each individual where they are, providing compassionate, evidence-based care that addresses substance use disorders and prepares patients for long-term success. Whether through counseling, peer support, medication-assisted treatment (MAT), or gender-specific programs, we offer a holistic approach to healing that encompasses the mind, body, and spirit.
We are looking to add a Clinic Receptionist to our growing team who will serve as the first point of contact for clients, visitors and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing multi-line phone systems efficiently and ensuring calls, clients and personnel are directed appropriately. Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.
Minimum Qualifications
High school diploma or equivalent
Proven experience handling multi-line phone systems and receptionist duties
Professional communication skills
Basic knowledge of office equipment such as copy machines and fax machines
Ability to perform general administrative and office duties efficiently
Preferred Qualifications
Previous experience in a corporate or professional office environment
Familiarity with basic computer applications (e.g., Microsoft Office Suite)
Customer service training or certification
Experience in a substance abuse recovery program
Responsibilities
Answer and manage multiple phone lines using a multi-phone system, ensuring calls are routed correctly and messages are accurately recorded
Greet clients, employees and visitors professionally, providing assistance and directing them to the appropriate personnel or departments
Perform general office duties including filing, copying and maintaining office supplies and equipment
Maintain a clean and organized reception area to create a professional and inviting atmosphere
Assist administrative staff as needed
Skills
The required skills such as managing multi-line phone systems and demonstrating excellent phone etiquette are essential for handling incoming calls professionally and efficiently. Receptionist duties and general administrative skills are applied daily to organize office operations, manage appointments, and support staff needs. Proficiency with copy machines and other office equipment ensures smooth handling of document-related tasks. Greeting clients with a friendly and professional demeanor helps establish a positive first impression and fosters strong client relationships.
Monday - Friday, 7:30AM - 4:00PM
$26k-32k yearly est. Auto-Apply 2d ago
Unit Coordinator
Cherokee Indian Hospital Authority
Unit secretary job in Cherokee, NC
Primary Function
The Unit Coordinator provides comprehensive administrative, clerical, and operational support to the Analenisgi Inpatient unit. The role's primary purpose is to reduce non-clinical burdens on therapy and nursing staff, allowing clinical teams to focus on patient care. This position strengthens compliance, improves throughput, ensures data accuracy, and streamlines unit functions by handling clerical, scheduling, reporting, and coordination tasks.
Role Summary
The Unit Coordinator's main function is to support therapy staff, nurses, supervisors, and managers with day-to-day tasks. This includes clerical support, scheduling, supply ordering, data tracking, meeting support, and communications management. The role also performs IVC and court-related duties.
Job Description
Nursing & Managerial Support
Answer phones and triage calls to reduce interruptions for nurses and managers.
Prepare, organize, and distribute Treatment Team notes to nursing staff, Techs, and providers.
Manage clerical tasks for leadership (copying, scanning, faxing, filing, mailing, forms preparation).
Track admissions and discharges each month; maintain high-risk patient tracking spreadsheets.
Gather, compile, and organize data for management (e.g., admissions during timeframes, SAMHSA applications, survey prep).
Support managers with clerical follow-up on audits, surveys, and compliance requirements.
Schedule staff trainings (CPI, BLS, etc.), reserve rooms, send invites, and prepare rosters.
Order supplies for Care Team and unit as directed by managers.
Scan and save tracers, training certificates, and other required documents.
Support onboarding/orientation by preparing materials and setting up files for new staff.
Maintain updated shared drives, forms, and unit clerical systems.
Data, Dashboards & Reporting
Collect and track data for monthly dashboards and submit reports on time.
Perform manual chart reviews for admissions to validate documentation (per data dictionary).
Maintain spreadsheets/databases for unit metrics; ensure accuracy and timely updates.
Transportation Coordination
Manage Transportation Tech schedule and respond to transport requests from departments.
Communicate trip details, special instructions, and provide real-time support during transports.
Troubleshoot transport issues, escalate to managers when needed, and verify safe arrivals/returns.
Coordinate backup transport coverage when Transportation Tech is unavailable.
Referrals & Placement Support
Track outside referrals, send referral forms, and request missing information.
Enter referral data into database; assist CRT with placement availability check ins, OpenBeds report.
Verify Medicaid/insurance for referrals in NCTracks when requested by CRT.
Court/IVC & OPC Duties
Review IVC packets for completeness and submit originals to the Clerk of Court at discharge.
Update attorneys and communicate hospital's position (dismiss, continue, uphold).
Submit IVC outcomes, manage paperwork scanning to Medical Records.
Track Outpatient Commitments (OPCs)[MJH1] , update courts at review hearings, and manage EHR record flags.
Communicate with courts, attorneys, and Police Departments as needed.
Provide occasional holiday/weekend coverage when emergent hearings are required.
Clerical & Communication Support
Manage and update email distribution groups (Treatment Team, Care Team, Gedoha, BH Transport).
Draft and distribute memos, schedules, and announcements from managers.
Maintain organized files, ensure clerical systems are accurate and up to date.
Provide support for case management tasks, placement calls, or data entry as requested.
Coordinate with and provide support for Utilization Review related patient visit authorization.
Assist leadership with clerical workload during audits, surveys, or special projects.
Collaboration & Communication
Partner with nursing and leadership to proactively take on clerical and administrative workload.
Support managers by taking routine clerical and scheduling tasks off their plates.
Serve as liaison to courts/attorneys for IVC/OPC duties.
Tools & Systems
Microsoft 365 (Word, Excel, Outlook, SharePoint)
EHR (documentation routing, scanning, flags)
NCTracks (benefits verification)
OpenBeds (placement availability)
Court systems/forms (for IVC/OPC)
Standard clerical equipment (fax, copier, scanner, phone)
Basic knowledge of eligibility requirements of the Cherokee Indian Hospital.
Basic Medical Terminology.
Must be able to maintain specified records, files, and call logs of the department.
Must have excellent communication skills, both written and verbal. Requires the ability to work independently or as a member of a team.
A practical knowledge of the medical facility's organization and services.
Education/Experience Requirements
An Associate's Degree in Medical Office Administration Associate's degree in Medical Office Administration, Health Information Management, Healthcare Administration, Business or a related field; or an equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities to perform the essential duties of the position.
2 years previous experience in medical office insurance and billing or similar environment required.
2 years previous experience working with the current patient population.
Valid NC Driver's License.
Contacts with Others
Primary contact is with staff, then patients for the purpose of conducting interviews and registration process. Secondary contacts include, but not limited to medical records staff, pharmacy staff, and medical staff. All contacts require tact, courtesy, and professional decorum.
Confidential Data
The incumbent has access to highly confidential patient medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical and personnel records and all other pertinent information that comes to the individual's attention or knowledge. The Privacy Act carries both civil and criminal penalties for unlawful disclosure of records. Violation of such confidentiality shall be cause for adverse actions.
Responsibility for Accuracy
Responsible for accuracy of demographic and insurance information obtained and entered into Medical Records.
Mental/Visual/Physical
The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to be mobile, reach with hands and arms, speak, and hear. Must have visual acuity. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames. May occasionally move more than 15 pounds.
Resourcefulness and Initiative
Follows well defined procedures and follows supervision directions. Demonstrates initiative and judgment required maintaining accurate data and complete tasks in a timely fashion.
Environment
Must be flexible in working hours. Work is performed in the hospital setting (Emergency Room). The CIHA Health System is responsible for treating patients with a wide variety of medical problems. Incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases. Safety precautions are sometimes necessary.
Customer Service
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.
Monday through Friday 0800 to 1630
$28k-43k yearly est. 3d ago
Medical Receptionist
American Family Care Sevierville 3.8
Unit secretary job in Sevierville, TN
Job DescriptionBenefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
$21k-26k yearly est. 31d ago
Front Desk Receptionist
ADVU Advanced Urology C
Unit secretary job in Lenoir City, TN
Why Join Us?
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
:
The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.
Responsibilities:
To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
Schedule appointments and assist with scheduling any additional testing directed by the physician.
Ensure all required patient paperwork is compiled for that day's appointments.
Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Scan the patient's driver's license and insurance card(s) front and back into Ntierprise.
Ensure all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.
Reconcile payment batches at the end of every day and turn them in to the Site Manager.
Schedule follow-up procedures and coordinate any local ASC cases.
Assist patients with the completion of the Phreesia registration system.
As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications:
Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
1 - 2 years of customer service.
Key Competencies:
Excellent customer service.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Multitasking and proactive problem-solving.
Travel:
Ability to travel to other sites as necessary.
Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.
This position has no close date. Applications will be accepted until an offer has been extended
and accepted.
Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not
discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran
status, or sexual orientation.
The successful candidate(s) for any UUG position will be subject to a pre-employment
background check.
$24k-30k yearly est. Auto-Apply 60d+ ago
Receptionist
Addiction and Mental Health Services 3.8
Unit secretary job in Louisville, TN
About Company:
We're officially a Great Place To Work ! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place To Work Certification - based entirely on feedback from our own employees.
Read more here: *************************
This certification reflects the culture we've worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.
At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.
Our benefits include:
Medical Coverage - Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
Expanded Coverage - Options for domestic partners and a wider network of in-network providers.
Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
Voluntary Coverages - Pet insurance, home and auto insurance, family legal services, and more.
Student Loan Repayment - Available for nurses and therapists.
Retirement Benefits - 401(k) plan through Voya to help employees plan for the future.
Generous PTO - A robust paid time off policy to support work-life balance.
Voluntary Benefits for Part-Time Employees - Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.
At Bradford Health Services, we don't just invest in our patients-we invest in our people.
About the Role:
The Receptionist serves as the first point of contact for clients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing multi-line phone systems efficiently, ensuring all calls are answered promptly and directed to the appropriate personnel. The Receptionist also performs a variety of general administrative duties, including greeting clients, handling correspondence, and maintaining office organization. By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in receptionist or front desk roles handling multi-line phone systems.
Strong phone etiquette and communication skills.
Basic proficiency with office equipment such as copy machines and fax machines.
Ability to perform general administrative and office duties efficiently.
Preferred Qualifications:
Experience working in a fast-paced office environment.
Familiarity with scheduling software and basic computer applications (e.g., Microsoft Office Suite).
Additional training or certification in office administration or customer service.
Bilingual abilities to assist a diverse client base.
Demonstrated ability to manage multiple tasks simultaneously with attention to detail.
Responsibilities:
Answer and manage multiple phone lines using a multi-line phone system, ensuring calls are handled with professionalism and routed correctly.
Greet clients and visitors warmly, providing assistance and directing them to the appropriate departments or personnel.
Perform general office duties including filing, copying, faxing, and maintaining office supplies and equipment.
Maintain a clean and organized reception area to create a positive first impression for all visitors.
Assist with scheduling appointments, managing incoming and outgoing mail, and supporting other administrative tasks as needed.
Skills:
The required skills such as multi-line phone management and phone etiquette are essential for handling high volumes of calls professionally and efficiently, ensuring callers receive timely and accurate assistance. Receptionist duties and general administrative skills are applied daily to maintain smooth office operations, including greeting clients and managing correspondence. Proficiency with office equipment like copy machines supports document handling and distribution tasks. The ability to manage multiple phone lines and multi-phone systems allows the Receptionist to juggle various communication channels without compromising service quality. Preferred skills, including familiarity with scheduling software and bilingual communication, enhance the Receptionist's capability to support diverse office needs and improve overall client satisfaction.
$26k-32k yearly est. Auto-Apply 4d ago
Medical Receptionist
American Family Care Farragut 3.8
Unit secretary job in Farragut, TN
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
QualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
How much does a unit secretary earn in Knoxville, TN?
The average unit secretary in Knoxville, TN earns between $19,000 and $33,000 annually. This compares to the national average unit secretary range of $25,000 to $40,000.
Average unit secretary salary in Knoxville, TN
$25,000
What are the biggest employers of Unit Secretaries in Knoxville, TN?
The biggest employers of Unit Secretaries in Knoxville, TN are: