Unit support representative vs patient access representative

Differences between unit support representative and patient access representative duties and responsibilities

Unit support representative example responsibilities.

• Conduct 6 mass vaccination campaigns, manage protein-calorie malnutrition, coordinate epidemiological surveillance, and direct health facility rehabilitation
• Transcribe recorded messages and practitioners' diagnosis/recommendations into patients' medical records; transcribe physician orders into hospital computer system.
• Facilitate and assist with the discharge process of patients including completing all necessary paperwork and arranging patient transportation.
• Handle sensitive information in compliance with HIPAA protocols.
• Respect patient's right to privacy, dignity, and confidentiality in accordance with HIPAA guidelines.
• File lab and x-ray reports, EKG's etc., with appropriate medical record and refill medical record in appropriate place.
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Patient access representative example responsibilities.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
• Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
• Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
• Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
• Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
• Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.
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