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The differences between user support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a user support analyst and a support analyst. Additionally, a user support analyst has an average salary of $79,842, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a user support analyst include user experience, end user support and technical support. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| User Support Analyst | Support Analyst | |
| Yearly salary | $79,842 | $75,989 |
| Hourly rate | $38.39 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 116,372 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
User support analysts are computer professionals who provide support to users by investigating and resolving their computer software and hardware problems. By answering telephone calls and applying their knowledge of computer software and hardware, these analysts are required to talk and answer questions from users to learn the source of error. They must discuss with programmers about software errors as well as call the software and hardware vendors to request service regarding defective products. User support analysts must also revise training manuals and should develop training materials such as exercises and visual displays.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
User support analysts and support analysts have different pay scales, as shown below.
| User Support Analyst | Support Analyst | |
| Average salary | $79,842 | $75,989 |
| Salary range | Between $50,000 And $125,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | The Citadel | |
| Best paying industry | Technology | Finance |
There are a few differences between a user support analyst and a support analyst in terms of educational background:
| User Support Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between user support analysts' and support analysts' demographics:
| User Support Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.1% Female, 30.9% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 13.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |