Veterinary receptionist vs office representative

The differences between veterinary receptionists and office representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a veterinary receptionist and an office representative. Additionally, an office representative has an average salary of $32,535, which is higher than the $30,620 average annual salary of a veterinary receptionist.

The top three skills for a veterinary receptionist include PET, customer service and client service. The most important skills for an office representative are patients, customer service, and phone calls.

Veterinary receptionist vs office representative overview

	Veterinary Receptionist	Office Representative
Yearly salary	$30,620	$32,535
Hourly rate	$14.72	$15.64
Growth rate	-	-5%
Number of jobs	43,033	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 47%
Average age	42	47
Years of experience	2	2

What does a veterinary receptionist do?

The veterinary receptionist caters to clients and their pets in a veterinary clinic. The veterinary receptionist's job is to communicate with clients, answer inquiries, and schedule appointments with a veterinarian. The veterinary receptionist also handles all the records of the clinic, information about all pets and clients. This person also needs to have good communication skills, be highly organized, and has a pleasing disposition and personality. Additional tasks of a veterinary receptionist are maintenance of the reception area, and if needed, process payments and other financial transactions such as insurance.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Veterinary receptionist vs office representative salary

Veterinary receptionists and office representatives have different pay scales, as shown below.

	Veterinary Receptionist	Office Representative
Average salary	$30,620	$32,535
Salary range	Between $25,000 And $37,000	Between $23,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Citi
Best paying industry	-	Agriculture

Differences between veterinary receptionist and office representative education

There are a few differences between a veterinary receptionist and an office representative in terms of educational background:

	Veterinary Receptionist	Office Representative
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	Western Carolina University

Veterinary receptionist vs office representative demographics

Here are the differences between veterinary receptionists' and office representatives' demographics:

	Veterinary Receptionist	Office Representative
Average age	42	47
Gender ratio	Male, 5.8% Female, 94.2%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 11.1% Unknown, 4.4% Hispanic or Latino, 18.7% Asian, 6.6% White, 58.3% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	6%	6%

Differences between veterinary receptionist and office representative duties and responsibilities

Veterinary receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Interact with other veterinary offices regarding mutual clients in regard pet medical history.
Coordinate room rentals and reservations.
Certify CPR instructor-provide in-house training for all staff and physicians.
Schedule tee times, take reservations, answer calls and assist customers
Organize files and keep them up to date while closely following HIPAA regulations.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Veterinary receptionist vs office representative skills

Common veterinary receptionist skills

PET, 29%
Customer Service, 14%
Client Service, 8%
Patients, 7%
Processing Payments, 5%
Exam Rooms, 4%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Veterinary Receptionist
Veterinary Receptionist vs Office Representative

Updated January 8, 2025

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