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The differences between account support managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account support manager and a customer account manager. Additionally, an account support manager has an average salary of $65,533, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for an account support manager include support services, account management and project management. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Account Support Manager | Customer Account Manager | |
| Yearly salary | $65,533 | $45,951 |
| Hourly rate | $31.51 | $22.09 |
| Growth rate | 8% | 8% |
| Number of jobs | 144,480 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Account support managers are highly skilled individuals who resolve technical-related issues. Support managers develop strong relationships with their customers. They establish and enforce support plans for departmental operations. Their job involves the implementation of new processes to incorporate call center technology into customer service. They work alongside the technical staff to get rid of the risk of common pitfall determination. Also, they offer extensive cause analysis.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Account support managers and customer account managers have different pay scales, as shown below.
| Account Support Manager | Customer Account Manager | |
| Average salary | $65,533 | $45,951 |
| Salary range | Between $41,000 And $102,000 | Between $29,000 And $72,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | Alaska |
| Best paying company | VMware | Mouser Electronics |
| Best paying industry | Technology | Technology |
There are a few differences between an account support manager and a customer account manager in terms of educational background:
| Account Support Manager | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between account support managers' and customer account managers' demographics:
| Account Support Manager | Customer Account Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 53.4% Female, 46.6% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 10.5% Unknown, 4.9% Hispanic or Latino, 16.8% Asian, 6.1% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |