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The differences between account support managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account support manager and a customer care manager. Additionally, an account support manager has an average salary of $65,533, which is higher than the $41,181 average annual salary of a customer care manager.
The top three skills for an account support manager include support services, account management and project management. The most important skills for a customer care manager are patients, home health, and social work.
| Account Support Manager | Customer Care Manager | |
| Yearly salary | $65,533 | $41,181 |
| Hourly rate | $31.51 | $19.80 |
| Growth rate | 8% | 8% |
| Number of jobs | 144,480 | 129,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Account support managers are highly skilled individuals who resolve technical-related issues. Support managers develop strong relationships with their customers. They establish and enforce support plans for departmental operations. Their job involves the implementation of new processes to incorporate call center technology into customer service. They work alongside the technical staff to get rid of the risk of common pitfall determination. Also, they offer extensive cause analysis.
A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.
Account support managers and customer care managers have different pay scales, as shown below.
| Account Support Manager | Customer Care Manager | |
| Average salary | $65,533 | $41,181 |
| Salary range | Between $41,000 And $102,000 | Between $28,000 And $59,000 |
| Highest paying City | New York, NY | Olympia, WA |
| Highest paying state | New York | Washington |
| Best paying company | VMware | Adobe |
| Best paying industry | Technology | Telecommunication |
There are a few differences between an account support manager and a customer care manager in terms of educational background:
| Account Support Manager | Customer Care Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between account support managers' and customer care managers' demographics:
| Account Support Manager | Customer Care Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 53.4% Female, 46.6% | Male, 38.1% Female, 61.9% |
| Race ratio | Black or African American, 10.5% Unknown, 4.9% Hispanic or Latino, 16.8% Asian, 6.1% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |