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The differences between account support managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account support manager and a customer support manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $65,533 average annual salary of an account support manager.
The top three skills for an account support manager include support services, account management and project management. The most important skills for a customer support manager are project management, CRM, and technical support.
| Account Support Manager | Customer Support Manager | |
| Yearly salary | $65,533 | $91,598 |
| Hourly rate | $31.51 | $44.04 |
| Growth rate | 8% | 10% |
| Number of jobs | 144,480 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Account support managers are highly skilled individuals who resolve technical-related issues. Support managers develop strong relationships with their customers. They establish and enforce support plans for departmental operations. Their job involves the implementation of new processes to incorporate call center technology into customer service. They work alongside the technical staff to get rid of the risk of common pitfall determination. Also, they offer extensive cause analysis.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Account support managers and customer support managers have different pay scales, as shown below.
| Account Support Manager | Customer Support Manager | |
| Average salary | $65,533 | $91,598 |
| Salary range | Between $41,000 And $102,000 | Between $64,000 And $130,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | VMware | Amazon |
| Best paying industry | Technology | Finance |
There are a few differences between an account support manager and a customer support manager in terms of educational background:
| Account Support Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between account support managers' and customer support managers' demographics:
| Account Support Manager | Customer Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 53.4% Female, 46.6% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 10.5% Unknown, 4.9% Hispanic or Latino, 16.8% Asian, 6.1% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |