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The differences between account support managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account support manager and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $65,533 average annual salary of an account support manager.
The top three skills for an account support manager include support services, account management and project management. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Account Support Manager | Desk Manager | |
| Yearly salary | $65,533 | $75,140 |
| Hourly rate | $31.51 | $36.12 |
| Growth rate | 8% | - |
| Number of jobs | 144,480 | 45,871 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Account support managers are highly skilled individuals who resolve technical-related issues. Support managers develop strong relationships with their customers. They establish and enforce support plans for departmental operations. Their job involves the implementation of new processes to incorporate call center technology into customer service. They work alongside the technical staff to get rid of the risk of common pitfall determination. Also, they offer extensive cause analysis.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Account support managers and desk managers have different pay scales, as shown below.
| Account Support Manager | Desk Manager | |
| Average salary | $65,533 | $75,140 |
| Salary range | Between $41,000 And $102,000 | Between $44,000 And $127,000 |
| Highest paying City | New York, NY | Eureka, CA |
| Highest paying state | New York | New York |
| Best paying company | VMware | ServiceNow |
| Best paying industry | Technology | - |
There are a few differences between an account support manager and a desk manager in terms of educational background:
| Account Support Manager | Desk Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between account support managers' and desk managers' demographics:
| Account Support Manager | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 53.4% Female, 46.6% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 10.5% Unknown, 4.9% Hispanic or Latino, 16.8% Asian, 6.1% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |