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The differences between account support managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account support manager and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $65,533 average annual salary of an account support manager.
The top three skills for an account support manager include support services, account management and project management. The most important skills for a support manager are project management, technical support, and powerpoint.
| Account Support Manager | Support Manager | |
| Yearly salary | $65,533 | $90,297 |
| Hourly rate | $31.51 | $43.41 |
| Growth rate | 8% | 6% |
| Number of jobs | 144,480 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Account support managers are highly skilled individuals who resolve technical-related issues. Support managers develop strong relationships with their customers. They establish and enforce support plans for departmental operations. Their job involves the implementation of new processes to incorporate call center technology into customer service. They work alongside the technical staff to get rid of the risk of common pitfall determination. Also, they offer extensive cause analysis.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Account support managers and support managers have different pay scales, as shown below.
| Account Support Manager | Support Manager | |
| Average salary | $65,533 | $90,297 |
| Salary range | Between $41,000 And $102,000 | Between $58,000 And $140,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | VMware | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between an account support manager and a support manager in terms of educational background:
| Account Support Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between account support managers' and support managers' demographics:
| Account Support Manager | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 53.4% Female, 46.6% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 10.5% Unknown, 4.9% Hispanic or Latino, 16.8% Asian, 6.1% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |