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The differences between account support managers and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account support manager and a support supervisor. Additionally, an account support manager has an average salary of $65,533, which is higher than the $47,047 average annual salary of a support supervisor.
The top three skills for an account support manager include support services, account management and project management. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Account Support Manager | Support Supervisor | |
| Yearly salary | $65,533 | $47,047 |
| Hourly rate | $31.51 | $22.62 |
| Growth rate | 8% | 10% |
| Number of jobs | 144,480 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Account support managers are highly skilled individuals who resolve technical-related issues. Support managers develop strong relationships with their customers. They establish and enforce support plans for departmental operations. Their job involves the implementation of new processes to incorporate call center technology into customer service. They work alongside the technical staff to get rid of the risk of common pitfall determination. Also, they offer extensive cause analysis.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Account support managers and support supervisors have different pay scales, as shown below.
| Account Support Manager | Support Supervisor | |
| Average salary | $65,533 | $47,047 |
| Salary range | Between $41,000 And $102,000 | Between $31,000 And $69,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | VMware | Cisco |
| Best paying industry | Technology | Technology |
There are a few differences between an account support manager and a support supervisor in terms of educational background:
| Account Support Manager | Support Supervisor | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between account support managers' and support supervisors' demographics:
| Account Support Manager | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 53.4% Female, 46.6% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 10.5% Unknown, 4.9% Hispanic or Latino, 16.8% Asian, 6.1% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |