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The differences between administrative assistants/personal assistants and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an administrative assistant/personal assistant and a customer service administrative assistant. Additionally, an administrative assistant/personal assistant has an average salary of $40,751, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for an administrative assistant/personal assistant include payroll, scheduling appointments and financial statements. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Administrative Assistant/Personal Assistant | Customer Service Administrative Assistant | |
| Yearly salary | $40,751 | $33,741 |
| Hourly rate | $19.59 | $16.22 |
| Growth rate | -8% | -8% |
| Number of jobs | 70,276 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 38% |
| Average age | 50 | 50 |
| Years of experience | 2 | 2 |
An Administrative Assistant/Personal Assistant performs daily and time management tasks, meeting schedules, note-taking, and correspondence. Administrative Assistants answer and direct phone calls to the appropriate staff. They are in charge of ordering and purchasing office supply stocks. Their duties and responsibilities depend on the company and the industry they are working for. They serve as the point of contact for external stakeholders and staff. They must develop professionalism, inventory control, and administrative writing skills.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Administrative assistants/personal assistants and customer service administrative assistants have different pay scales, as shown below.
| Administrative Assistant/Personal Assistant | Customer Service Administrative Assistant | |
| Average salary | $40,751 | $33,741 |
| Salary range | Between $30,000 And $54,000 | Between $28,000 And $40,000 |
| Highest paying City | - | Everett, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Uline |
| Best paying industry | - | Finance |
There are a few differences between an administrative assistant/personal assistant and a customer service administrative assistant in terms of educational background:
| Administrative Assistant/Personal Assistant | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between administrative assistants/personal assistants' and customer service administrative assistants' demographics:
| Administrative Assistant/Personal Assistant | Customer Service Administrative Assistant | |
| Average age | 50 | 50 |
| Gender ratio | Male, 13.1% Female, 86.9% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.3% Asian, 3.8% White, 65.9% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 6% |