Administrative assistant-quality control vs customer service representative

The differences between administrative assistant-quality controls and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an administrative assistant-quality control, becoming a customer service representative takes usually requires 6-12 months. Additionally, an administrative assistant-quality control has an average salary of $35,171, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for an administrative assistant-quality control include data entry, purchase orders and payroll. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Administrative assistant-quality control vs customer service representative overview

	Administrative Assistant-Quality Control	Customer Service Representative
Yearly salary	$35,171	$32,260
Hourly rate	$16.91	$15.51
Growth rate	-8%	-4%
Number of jobs	119,642	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 41%	High School Diploma, 33%
Average age	50	40
Years of experience	2	12

Administrative assistant-quality control vs customer service representative salary

Administrative assistant-quality controls and customer service representatives have different pay scales, as shown below.

	Administrative Assistant-Quality Control	Customer Service Representative
Average salary	$35,171	$32,260
Salary range	Between $26,000 And $46,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between administrative assistant-quality control and customer service representative education

There are a few differences between an administrative assistant-quality control and a customer service representative in terms of educational background:

	Administrative Assistant-Quality Control	Customer Service Representative
Most common degree	Bachelor's Degree, 41%	High School Diploma, 33%
Most common major	Business	Business
Most common college	Western Carolina University	-

Administrative assistant-quality control vs customer service representative demographics

Here are the differences between administrative assistant-quality controls' and customer service representatives' demographics:

	Administrative Assistant-Quality Control	Customer Service Representative
Average age	50	40
Gender ratio	Male, 15.9% Female, 84.1%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.3% Asian, 3.8% White, 66.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between administrative assistant-quality control and customer service representative duties and responsibilities

Administrative assistant-quality control example responsibilities.

Manage FedEx shipment processing which includes receiving incoming shipments and keeping records concerning these transactions.
Provide reports to FDA officials to ensure employee qualification for all departments within the company.
Develop and maintain company ISO protocols and procedures to ensure that the company remain government compliant.
Perform daily, weekly, monthly and yearly audits according to GMP'S for the water bottle industry.
Prepare weekly inter-departmental PowerPoint presentation.
Process accounts receivable and support all payroll activities.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Administrative assistant-quality control vs customer service representative skills

Common administrative assistant-quality control skills

Data Entry, 15%
Purchase Orders, 11%
Payroll, 10%
ISO, 7%
Internal Audit, 5%
Travel Arrangements, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Administrative Assistant-Quality Control
Administrative Assistant-Quality Control vs Customer Service Representative

Updated January 8, 2025

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