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The differences between application support specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an application support specialist and a technical support specialist. Additionally, an application support specialist has an average salary of $81,820, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for an application support specialist include application support, customer service and troubleshoot. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Application Support Specialist | Technical Support Specialist | |
| Yearly salary | $81,820 | $48,667 |
| Hourly rate | $39.34 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 118,322 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Application support specialists and technical support specialists have different pay scales, as shown below.
| Application Support Specialist | Technical Support Specialist | |
| Average salary | $81,820 | $48,667 |
| Salary range | Between $52,000 And $127,000 | Between $30,000 And $76,000 |
| Highest paying City | Cupertino, CA | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Meta | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between an application support specialist and a technical support specialist in terms of educational background:
| Application Support Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between application support specialists' and technical support specialists' demographics:
| Application Support Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.6% Female, 38.4% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |