Assistant customer service manager vs assistant manager

Differences between assistant customer service manager and assistant manager duties and responsibilities

Assistant customer service manager example responsibilities.

• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Process accounts receivables and employee payroll coordination.
• Convince owner operator to invest in next-generation POS technology.
• Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.
• Retrieve electronic inquiries from consumers and any CIGNA associate parties responding to requests for information and assistance with benefits.

Assistant manager example responsibilities.

• Manage and approve all advertising and promotional activity (weekly flyers).
• Manage a team in order to reach daily, monthly, and yearly monetary, KPI, and loyalty goals.
• Assist with customer service, organize employee payroll and scheduling, and manage day-to-day company responsibilities.
• Maintain customer base by providing excellent customer service, maintaining facilities cleanliness, preparing daily reports and managing other cashiers.
• Provide exceptional customer service by serving food and bartending during the restaurant s busiest hours of operation
• Assist customers and operate POS register, unload stock delivery truck, stock merchandise and build displays, make bank deposits.
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