Assistant customer service manager vs customer service director

Differences between assistant customer service manager and customer service director duties and responsibilities

Assistant customer service manager example responsibilities.

• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Process accounts receivables and employee payroll coordination.
• Convince owner operator to invest in next-generation POS technology.
• Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.
• Retrieve electronic inquiries from consumers and any CIGNA associate parties responding to requests for information and assistance with benefits.

Customer service director example responsibilities.

• Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
• Manage payroll hours to ensure maximum productivity.
• Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
• Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
• Work with medicare and medicaid.
• Identify serious flaws in ERP set-up and thus metrics used to guide the company.
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