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The differences between assistant customer service managers and senior assistant managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an assistant customer service manager and a senior assistant manager. Additionally, a senior assistant manager has an average salary of $38,183, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for an assistant customer service manager include customer service, store operations and customer support. The most important skills for a senior assistant manager are sales floor, cleanliness, and customer service.
| Assistant Customer Service Manager | Senior Assistant Manager | |
| Yearly salary | $34,118 | $38,183 |
| Hourly rate | $16.40 | $18.36 |
| Growth rate | -4% | 6% |
| Number of jobs | 198,396 | 404,021 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 48% |
| Average age | 47 | 43 |
| Years of experience | 6 | 6 |
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
A senior assistant manager's role is to perform managerial support tasks, helping to keep business operations run smoothly and efficiently. Their responsibilities typically include managing the workforce, overseeing budgets and project timelines, and monitoring the progress of operations, reporting to the managers regularly. They may also perform clerical tasks such as preparing and processing documents, maintaining records, and handling calls and correspondence. Furthermore, as a senior assistant manager, it is essential to lead and serve as a role model for other assistant managers while implementing the company's policies and regulations.
Assistant customer service managers and senior assistant managers have different pay scales, as shown below.
| Assistant Customer Service Manager | Senior Assistant Manager | |
| Average salary | $34,118 | $38,183 |
| Salary range | Between $28,000 And $41,000 | Between $23,000 And $62,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between an assistant customer service manager and a senior assistant manager in terms of educational background:
| Assistant Customer Service Manager | Senior Assistant Manager | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | SUNY College of Technology at Delhi |
Here are the differences between assistant customer service managers' and senior assistant managers' demographics:
| Assistant Customer Service Manager | Senior Assistant Manager | |
| Average age | 47 | 43 |
| Gender ratio | Male, 32.9% Female, 67.1% | Male, 43.0% Female, 57.0% |
| Race ratio | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 8.4% Unknown, 4.6% Hispanic or Latino, 17.6% Asian, 6.9% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 9% |