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The differences between assistant customer service managers and senior customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an assistant customer service manager, becoming a senior customer service representative takes usually requires 6-12 months. Additionally, a senior customer service representative has an average salary of $35,008, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for an assistant customer service manager include customer service, store operations and customer support. The most important skills for a senior customer service representative are outbound calls, windows, and customer inquiries.
| Assistant Customer Service Manager | Senior Customer Service Representative | |
| Yearly salary | $34,118 | $35,008 |
| Hourly rate | $16.40 | $16.83 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,396 | 187,517 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
Assistant customer service managers and senior customer service representatives have different pay scales, as shown below.
| Assistant Customer Service Manager | Senior Customer Service Representative | |
| Average salary | $34,118 | $35,008 |
| Salary range | Between $28,000 And $41,000 | Between $28,000 And $42,000 |
| Highest paying City | - | Oxnard, CA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Bayer |
| Best paying industry | - | Technology |
There are a few differences between an assistant customer service manager and a senior customer service representative in terms of educational background:
| Assistant Customer Service Manager | Senior Customer Service Representative | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between assistant customer service managers' and senior customer service representatives' demographics:
| Assistant Customer Service Manager | Senior Customer Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 32.9% Female, 67.1% | Male, 28.9% Female, 71.1% |
| Race ratio | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |