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The differences between assistant customer service managers and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an assistant customer service manager, becoming a senior customer service specialist takes usually requires 6-12 months. Additionally, a senior customer service specialist has an average salary of $35,466, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for an assistant customer service manager include customer service, store operations and customer support. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
| Assistant Customer Service Manager | Senior Customer Service Specialist | |
| Yearly salary | $34,118 | $35,466 |
| Hourly rate | $16.40 | $17.05 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,396 | 219,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Assistant customer service managers and senior customer service specialists have different pay scales, as shown below.
| Assistant Customer Service Manager | Senior Customer Service Specialist | |
| Average salary | $34,118 | $35,466 |
| Salary range | Between $28,000 And $41,000 | Between $29,000 And $41,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between an assistant customer service manager and a senior customer service specialist in terms of educational background:
| Assistant Customer Service Manager | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between assistant customer service managers' and senior customer service specialists' demographics:
| Assistant Customer Service Manager | Senior Customer Service Specialist | |
| Average age | 47 | 40 |
| Gender ratio | Male, 32.9% Female, 67.1% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |