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  • VP of Service

    R.W. Mercer Co 4.0company rating

    Associate director job in Jackson, MI

    Founded in 1976, R.W. Mercer Co. is a trusted leader in fueling and construction services with over 200 employees and $100M in annual revenue. Headquartered in Jackson, MI, we deliver turnkey solutions for commercial building construction, electrical contracting, and petroleum infrastructure-from planning and design to construction, installation, and long-term service. Our customers span school districts, national hotel brands, publicly traded companies, retail and fleet fueling facilities, bus garages, automotive test facilities, marinas, and municipalities. With multiple locations across Michigan and Indiana, Mercer has built a reputation for quality, reliability, and lasting partnerships. We operate with integrity and honesty, maintaining a family-oriented, hardworking culture where employees are valued and supported. Our people are more than just team members-they are the backbone of our growth. Through quarterly gatherings, training programs, and company-wide events, we intentionally invest in our employees' development and well-being. Our mission is clear: to strive towards unparalleled Trust, Performance, and Pride through our commitment to Our Team, Our Customers, and Our Suppliers. POSITION OBJECTIVE We are seeking a Vice President of Service to lead and continuously develop R.W. Mercer's industry-leading service offerings. Currently, the Company's service offerings are concentrated in the fueling industry. The department operates 24/7/365 and is trusted by some of the largest fueling and convenience store brands in the country. In addition to service in the fueling industry, the Company would like to expand service offerings to encompass all of the Company's capabilities, which include commercial building maintenance and electrical services. This role is responsible for driving operational growth, team development, and customer satisfaction across seven locations in Michigan and Northern Indiana. The role is a leadership position for someone who can balance the stability of current operations with a strategic vision. The ideal candidate is a dynamic, people-first leader with strong business acumen, capable of mentoring teams, building scalable processes, and forging trusted relationships with customers and vendors alike. This is an opportunity to shape the future of a top-tier, family-owned company that's part of a growing national partnership of industry leaders. POSITION KEY RESPONSIBILITIES Work in concert with the VP of Petroleum Sales and General Contracting leadership to grow relationships with existing and future customers. Work with vendors to understand technological advances in the industry and develop the company's plan to realize the opportunities. Monitor service performance metrics and drive continuous improvement using analytics. Represent the company at industry events and customer meetings to build and strengthen relationships. Build and execute business plans for new service offerings to our customers. Build and continuously improve a culture of world-class customer service. Mentor and develop team to grow into larger roles in the Company. Build and execute a talent recruitment plan. Enhance current training plans to ensure the Company is an industry leader in the latest technology. SKILLS & EXPERIENCE NEEDED Education & Experience 5 to 10 years of experience in service, operations, or business development. Proven track record of driving service excellence and operational improvements. Strong analytical, strategic planning, and decision-making skills. Excellent communication, leadership, and interpersonal abilities. Skills & Traits Expertise in operations systems and analytics. Familiarity with industry best practices in service delivery and customer experience. Ability to lead change and manage complex projects across departments.
    $125k-185k yearly est. 4d ago
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  • Executive Director, Medical Affairs Strategy Excellence & Operations

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Associate director job in Lansing, MI

    As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy. The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization. Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas. **** **Key Responsibilities Include:** **Strategic Leadership and Execution** + Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization. + Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions + Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals. + Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership. + Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies + Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution. **Operational Excellence and Team Management** + Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including: + Global Asset Strategic Planning + Business Solutions and Analytics + Vendor and Contracts management + Global Medical Evidence Operations + Governance and Procedures + Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses) + Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently + Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors) + Will ensure assignment of Med Excellence activities/projects to Otsuka priorities + Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally + Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars + Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results + Builds relationships with key internal and external stakeholders, including industry partners **Performance Monitoring and Reporting** + Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution + Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed + Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions + Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals **Qualifications** **Education and Experience:** + Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred + Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy + Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations **Skills and Competencies:** + Demonstrated ability to lead and inspire high-performing teams + Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting + Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function + Excellent communication and interpersonal skills, with the ability to influence cross-functional teams + Strong analytical and problem-solving skills to address complex challenges within medical affairs + Ability to lead a team and influence organizational level decisions + Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support + Strategic thinking acumen and record of accomplishment for operational excellence + Ability to rapidly pivot based on evolving corporate strategy and direction + Proficiency in pharma code and all guidelines concerning medical affairs activities + Excellent presentation skills and ability to communicate complex scientific information + Motivated, disciplined, pro-active individual capable of effectively managing timelines **Other Requirements:** + Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $245.5k yearly 60d+ ago
  • VP, Federal Government Affairs

    Welbehealth

    Associate director job in Lansing, MI

    At WelbeHealth, we serve our communities' most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. The VP, Federal Government Affairs is accountable for developing and implementing bold federal advocacy strategies by directing contracted lobbyists and other consultants to advance the WelbeHealth PACE mission. The strategies will include cultivating effective relationships with regulators, elected officials, member associations, and other relevant key stakeholders. In addition, this role will proactively influence, initiate, monitor, and track policy changes relevant to WelbeHealth. **This role is different because the VP, Federal Government Affairs at WelbeHealth:** + Directly shapes the future of the PACE model at the federal level, partnering with CMS and policymakers to influence regulations that determine how care is delivered to our most vulnerable seniors, rather than advocating from the sidelines + Owns strategy and execution - driving federal advocacy, guiding lobbyists, accelerating PACE approvals, and translating policy into real operational outcomes as WelbeHealth expands into new markets **We care about our team Members. That's why we offer:** + Medical insurance coverage (Medical, Dental, Vision) + Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days + 401K savings + match + Comprehensive compensation package including base pay and bonus + And additional benefits! **On the day-to-day, you will:** + Develop and implement an effective federal engagement strategy that results in outstanding relationships with regulators and elected officials + Direct government affairs advocacy efforts to facilitate timely approvals of PACE applications, resolve regulatory issues for operating PACE programs, and influence policy changes that support the WelbeHealth mission + Establish a proactive strategy to maintain a high level of situational awareness on policy matters, identifying risks and opportunities for WelbeHealth + Maintain positive relationships with key external stakeholders including trade associations, other healthcare entities, PACE organizations, workgroups, advocacy groups, relevant consumer groups, etc. + Identify, manage, and effectively leverage WelbeHealth lobbyists, consultants, or other resources to achieve WelbeHealth's advocacy goals + Effectively track, synthesize, and communicate relevant government policy changes (laws, regulations, guidance) impacting WelbeHealth + Represent and engage effectively on behalf of WelbeHealth in relevant associations, inclusive of board and board committee memberships, as well as collaborate with cross-functional departments such as Growth, Strategy, Business Development, Compliance, Marketing, Community Partnerships, Health Plan Operations, and Program Operations **Job requirements include:** + Master's degree in public policy or relevant field; professional experience may be substituted + Minimum of seven (7) years of relevant experience engaging with federal regulators or elected officials required + Minimum of seven (7) years of experience as a leader in healthcare, eldercare, or human services policy required + Direct experience with Center for Medicare and Medicaid Services required; recent CMS experience highly preferred + Located in Washington, DC highly preferred; alternatively, ability to travel to Washington D.C. on frequent, as-needed basis is required + Ability to travel to WelbeHealth markets and other travel as needed + Persuasion and rhetorical skills needed to successfully influence elected officials and regulators + Outstanding written and oral communication skills, including presenting information in a concise manner and effectively facilitating discussions We are seeking a VP, Federal Government Affairs that has a track record in progressive leadership in healthcare, eldercare, or human services policy, with direct experience with Medicaid Services. If you're ready to join a holistic care team that values both its participants and providers, we'd love to hear from you Salary/Wage base range for this role is $224,800 - $309,100 / year + Bonus. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $224,800-$309,100 USD **COVID-19 Vaccination Policy** At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. **Our Commitment to Diversity, Equity and Inclusion** At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. **Beware of Scams** Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************
    $224.8k-309.1k yearly Easy Apply 7d ago
  • Vice President Capture & Proposal Management - Public Sector

    Lumen 3.4company rating

    Associate director job in Lansing, MI

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** As the Vice President of Public Sector Capture and Proposal Management at Lumen Technologies, you will be instrumental in leading strategic growth for Lumen Public Sector. You will be a leader of senior leaders and teams that drive the direction and execution of capture and proposal activities for public sector opportunities with multi-billion dollar government contract vehicles at stake. This role is pivotal in driving both near and long-term growth, ensuring the successful acquisition of government contract vehicles including IDIQs, Sole Source, government wide procurement schedules, and ownership of connected ecosystems bidding as a prime, sub and partner. You will collaborate with cross-functional teams to develop winning strategies, manage proposal development, and ensure compliance with government regulations. You will direct and control the activities of a broad functional area and sub-functions through subordinate organizations. This role will lead both internal and external teams focused on deep government contracting expertise. This role requires managing internal strategy, capture, bids, proposals and enablement teams, in addition to a large array of contractors, including business development, technical writing, acquisition consulting and professional services firms. You will also own the management of vendors and partners to meet contractual set aside requirements. As the executive leader for capture and bids & proposals, you will shape the future of Lumen Public Sector revenue growth. You will ensure successful capture of $10s of billions in revenue opportunity for Lumen across a rapidly evolving contracting landscape across federal, state and local, education and healthcare customers. Required: Security Clearance: Top Secret Clearance **The Main Responsibilities** + Strategic Leadership: Develop and implement capture strategies to secure critical public sector contracts worth billions of dollars of revenue. + Proposal Management: Oversee the proposal development process, ensuring timely and compliant submissions, with exceptional rigor in meeting deadlines while coordinating efforts across your own organizations, in addition to matrixed organizations covering Government Affairs/Public Policy, Sales, Engineering & Architectures, Operations, Services, Legal, Offer Management, Product and IT organizations. + Team Leadership: Lead and mentor a team of capture managers, proposal writers, and analysts including external contractors and hired professional services organizations. + Budget Management: Manage a $15M+ budget with fiscal diligence and responsibility to drive exponential ROI. + Stakeholder Engagement: Build and maintain relationships with key government stakeholders and partners at all levels of government, including the rapidly evolving federal contracting landscape. + Market Analysis: Drive a deep market expertise that ensures future success for must win multi-billion contract vehicles. Conduct market research to identify new opportunities and trends in the public sector and shape our pursuit, business development and sales strategy. + Compliance: Ensure all proposals exceed requirements and company standards, in addition to government regulations. + Performance Metrics: Define, Own and execute against OKRs, KPIs and sales/revenue goals. Monitor and report on the performance of capture and proposal activities. + Decision Maker: Own and build a culture of informed analysis tied to quick and iterative decision making to inform bid go/no go decisions, pricing guidance, capture criteria and pursuit effort prioritization. + Abstract Thinking: Consistently work with abstract ideas or situations with a need for creativity in strategy, leveraging first principles thinking to solve challening market dynamics, driving rigor that ensure long-term impact for Public Sector growth. + Influence: Influence internally and externally with executive-level management, requiring negotiation of extremely critical matters. Influence policymaking internally and with government legislation in partnership with Government Affairs and Public Policy. **What We Look For in a Candidate** + Experience: 15 years + in leadership with 10+ years leading high performing capture and bids & proposals teams focused on public sector government contracting. + Subject Matter Expertise: Deep expertise in business development and capture across Federal (Defense, Intelligence, & Civilian), State, Local, Education and Healthcare market segments. + Leadership: Proven track record of leading and developing high-performing teams. + Education: Bachelor's degree in Business, Marketing, or a related field. + Communication: Exceptional written and verbal communication skills, reflected in top rated bid responses, and internal and external communications including C-Level and Government leadership. + Analytical Skills: Strong analytical and problem-solving abilities. + Project Management: Extensive experience in managing complex projects and driving execution across cross-functional teams. + Required: Security Clearance: Top Secret + Track Record: Demonstrated success in exceeding targets and producing revenue results. + Customer Focus: Excellent consultative skills and ability to build strong relationships with stakeholders. + Adaptability: Ability to adapt to changing business environments and drive continuous improvement and innovation. + Integrity: High level of ethics and professionalism. + Preferred Qualifications + Advanced Degree: Master's degree in Business Administration or a related field. + Certifications: Professional certifications such as PMP, APMP, or similar. + Industry Knowledge: Deep understanding of government procurement processes and regulations. + Technical Skills: Proficiency in proposal management software and tools. + Networking: Established network within the public sector and government agencies. + Why Lumen? + At Lumen, you'll be part of a collaborative, mission-focused team where your contributions help shape the success of federal programs. You'll gain exposure to high-impact projects and have opportunities to grow your expertise in a dynamic and supportive environment **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $207,022 - $276,030 in all states. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-Remote Requisition #: 339888 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $207k-276k yearly 13d ago
  • Service Now-US Alliance Relationship Associate Director

    EY 4.7company rating

    Associate director job in Lansing, MI

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **ServiceNow - US Alliance Relationship Associate Director** **The opportunity** EY has curated a dynamic ecosystem of Alliance and Ecosystem relationships which creates new forms of customer value to help our clients rapidly and digitally transform. Our ecosystem consists of more than 100 relationships which allow us to provide a wide range of collaborative opportunities and solutions to our clients. We help them tap into the latest technologies to achieve transformational outcomes and be more agile, innovative, resilient and better equipped to respond to disruptive change The ServiceNow Alliance Relationship Director (ARD) is responsible for working with EY-ServiceNow alliance and sales to manage the day-to-day aspects of the ServiceNow alliance relationship - including relationship collaboration and governance, alliance program oversight, contracts and compliance management and performance intelligence. This is a great opportunity to work with people across EY service lines and sectors. **Your key responsibilities** Your role will be within the Alliance and Ecosystem Relationship team that provides alliance relationship management oversight for the top EY alliances. Specifically, the ServiceNow ARD will work as part of the ServiceNow Alliance teams working directly with ServiceNow Alliance Leadership, counterparts within ServiceNow and EY's ServiceNow alliance practice to coordinate and deliver upon of the objectives of the alliances. This role is responsible for overseeing US relationship management coverage of the partnership and securing Direct investment from the partner. Your primary responsibilities will include: + Execute ServiceNow alliance strategy and objectives. + Facilitate top-to-top ServiceNow relationships and program management to mobilize on big strategic bets, accelerate field engagement, and drive action including executing Governance Activities. + Drive results through disciplined, industrialized governance with clear accountability across Service Line/practice, sectors, accounts and ServiceNow counterparts. + Execute ServiceNow US Business Reviews feeding insights into Global and US ServiceNow Alliance executives. + Gain access to ServiceNow Global level programs, coordinating with Partner Operations to secure required approvals. + Deploy ServiceNow partner programs include driving local activation and compliance. + Deliver alliance intelligence with complete and accurate financial reporting, ServiceNow impact/influence. + Activating new countries and ensuring proper governance is in place, e.g. supporting business plans, executive relationships, operating cadence and enabling alliance contracts. + Drive Compliance with internal policies and requirements. + Collaborate with BMC to define Marketing messaging and materials. + Contributes to the Global Alliance and Ecosystem Relationship network by contributing content, knowledge sharing, and market insights. **Skills and attributes for success** + Able to juggle many activities and provide enablement services in the areas of: relationship management, governance oversight, marketing strategy, contract management, financial management, content management, operational support, strong relationship building skills and is highly organized. + Understanding technology and business benefits of relevant alliance partner products and solutions. + Experience in alliance management or business development for technology or professional services companies. + Experience and evidence of success in building and nurturing win-win alliance relationships. + Strong networking and influence management skills result in driving actions to outcomes and delivering results actions across organizational boundaries. + Highly credible communicator with excellent organization and project management skills and proven track record delivering alliance sales and revenues. + A self-starter who is able to work independently while also communicating progress and challenges with others on the team + Comfortably escalating complex issues with recommendations to leadership + Strong organizational skills and ability to multi-task in support of multiple projects at a time + Comfortable working with others within EY with unique personalities, cultures and working styles and can adapt your approach to best interact. + This role is based in the US. You can anticipate a mix of virtual work along with regular coordination with other team members across Global and across the Globe. The role will require some travel. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $168,700 to $324,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $202,500 to $369,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
    $122k-175k yearly est. 7d ago
  • Hospice - VP of Operations

    Transitions Group 3.5company rating

    Associate director job in Lansing, MI

    Full-time Description Our people are the difference. Transitions Care is a leading hospice organization that has changed the hospice experience for patients, families, and team members. Imagine a healthcare company that provides 24/7 access to services in the comfort of the patient's home - providing the physical, emotional, and spiritual support that allows a patient to focus on living. At Transitions, you don't have to imagine! Apply now to join our team and experience the Transitions difference! As a Vice President of Operations at Transitions Care you will be responsible for planning, organizing, and directing the overall operations of patient care services across multiple states. The VP of Operations ensures compliance with patient care quality standards as it relates to the care provided to all patients. Assures competency of all personnel to meet state, federal and CHAP guidelines. Assists in formulating the budget and maintains efficient and effective departmental operations while requiring compliance with all state, federal, and local regulations, laws, standards, and protocols. Major Responsibilities Excellent understanding of performance improvement, quality assessment, and utilization management. Excellent knowledge of hospice regulations, CHAP standards of practice and state guidelines Exceptional working knowledge of staff development, clinical and non-clinical development strategies, and ability to maintain the Transitions culture through all service locations. Plans and coordinates with the CFO, utilizing the respective Nursing Leadership members for planning the budgeting requirements for personnel, supplies, and equipment. Responsible for cost controls to ensure maximum effectiveness of funds expended from the approved departmental budgets. Supports and develops Nursing/Patient Care Services in the coordination of the employee selection process, work assignments, performance evaluations, and staff development for these services. Provides oversight of all occurrences, complaints, negative trends, performance improvement issues, patient/family satisfaction scores, and concerns Reviews and approves, with Human Resources guidance, all people decisions including, but not limited to, terminations, suspensions, new hires, talent reviews and grievances as needed for assigned agencies Mentors Administrator role regarding each assigned agency's fiscal, clinical, census and quality metrics Maintains continuing quality assessment and improvement analysis and evaluation of patient care delivery and communicates with Administration on the activities/issues of Nursing/Patient Care Services. Plans and recommends to Administration new facilities or equipment, or modification thereto, needed to provide patient care. Recommends, supports, and participates in education services, programs of education, and training, including orientation of new employees. Encourages and facilitates the professional advancement of employees by affording opportunities for further education and experience. Recommends the modification, addition, or deletion of personnel policies to ensure reasonable hours and acceptable working conditions to provide patient care coverage. Initiates and participates in problem-solving, policy-forming conferences for Nursing/Patient Care Services. Maintains close coordination with all departments to ensure continuity and collaboration of services. Interprets the goals of the Nursing/Patient Care Services areas to the community by maintaining harmonious and effective relationships with the education system, volunteer groups, agencies, and the community. Maintain understanding of the current CHAP, CMS and state guidelines across all service lines ensuring that all regulations are met. Works collaboratively with senior leadership to assure goals are actualized, and staff are developed to their highest potential. Benefits We Offer Competitive salary Medical / Dental / Vision Insurance plans Life Insurance 401(k) matching Gas Card Auto Allowance Company Equipment Paid Time Off Requirements Education and Experience RN with current licensure to practice professional nursing in the State, MSN preferred 5+ years hospice leadership experience required Certified Hospice & Palliative RN preferred Excellent understanding of performance improvement, quality assessment, and utilization management. Excellent knowledge of hospice regulations, CHAP standards of practice and state guidelines Exceptional working knowledge of staff development, clinical and non-clinical development strategies, and ability to maintain the Transitions culture through all service locations. Exceptional PC skills-Microsoft Word, Excel, and Google products Proven Ability to work in an interdisciplinary team Self-directed with the ability to work with little supervision Specific Proficiencies Understanding of palliative philosophy, principles of death/dying Proven ability to work in an interdisciplinary setting Self-directed with the ability to work under minimal supervision
    $120k-192k yearly est. 60d+ ago
  • VP & Medical Director

    Travelers Insurance Company 4.4company rating

    Associate director job in Lansing, MI

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $262,900.00 - $404,200.00 **Target Openings** 1 **What Is the Opportunity?** Lead the strategy and operations of Travelers Claim Medical initiatives focusing on how developments in the broader medical environment impact Property & Casualty product lines. This role will serve as a thought leader and help develop the following critical areas for Travelers: Develop strategies and direction to advance Travelers medical capabilities to keep Travelers at the leading edge of the P&C industry. Develop medical management strategies that help injured employees return to work as soon as medically appropriate. Ensure Travelers is prepared to incorporate new and emerging medical technology and practices into its strategies, practices and workflow where appropriate. Conduct research and analysis related to medical and healthcare trends. This includes the physical and psychological influences which can impact claim outcomes. Organize and coordinate Travelers' medical review functions. This includes interpreting Federal and State regulations and medical guidelines to establish medical review policies. Works in close collaboration with the Claim leaders and in partnership with other Medical and Pharmacy professionals. **What Will You Do?** + Provide overall program leadership as the organization's lead physician. Serve as the key enabler and facilitator for the Travelers medical strategies and represent the Travelers brand both internally and externally. + This position will oversee the following key areas: + Medical Claim Product Research, Strategy and Innovation: + Design and direct innovative, outcome focused strategies and business plans for medical related product development and enhancements. Strategies may influence design, marketing, best practices, system development, vendor management, policies and procedures and response to legislative and regulatory issues. + Conduct industry research and analysis related to medical, healthcare and group health trends and practices to keep Travelers at the leading edge of the P&C industry. + Partner with stakeholders to develop and design projects and proofs of concept to improve business results. + Stay connected to industry and relevant external bodies/associations to assess trends and coordinate Travelers medical position as appropriate. + Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends. + Attend external forums representing Travelers. Function as a liaison and professional relations contact on a local and national level. + May provide input and support medical vendor strategies including vendor selection, negotiation and contracting. + Medical Direction and Oversight: + Participate in the design and development of organizational design and workflows that ensure effective implementation of medical strategies. + Oversee engagement of Regional Medical Directors, Medical Consortiums and other medical resources as appropriate. Train and evaluate physician and non-physician medical review personnel and activities. + Stay apprised of changes in medical technology and adjust review organizational design and workflows functions accordingly. + Interpret regulations, statutes and guidelines to establish medical policies as necessary. + Provide input into the investigation of new technology and the application for improving business process and increasing productivity. + Claim Practices & Support: + Provide Medical guidance, support and direction as needed to the Claim Field organization. + Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends. + Partner with key stakeholders to assist in the review and monitoring of financial and qualitative operating results related to medical. Share accountability with business partners to achieve and sustain quality results. + Partner with other medical and pharmacy experts on the development and design of training strategies, programs and curriculum. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Understanding of healthcare systems including Hospital Services, Pharmacy and Group Health insurance + Strong background in Occupational Medicine + Background in pain management or orthopedics a plus + Understanding of the psychological factors in achieving optimal medical outcomes a plus + Experience leading major projects or transformational initiatives from inception through implementation + Management experience preferred + Proven ability to work in a team environment and collaborate on innovative projects + Demonstrated thought leadership + Strong research and project management skills + Ability to analyze business problems thoughtfully and draw conclusions in uncertain situations + Ability to communicate complex issues and connect with all levels of the organization + Direct and/or indirect leadership skills + Financial management and analysis skills **What is a Must Have?** + Licensed MD + 5 years clinical and utilization management experience + Certified by the American Board of Medical Specialties **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $262.9k-404.2k yearly 60d+ ago
  • Associate Director, Cloud Solutions Engineering

    Humana 4.8company rating

    Associate director job in Lansing, MI

    **Become a part of our caring community and help us put health first** The Associate Director of Cloud Infrastructure Operations is responsible for leading Humana's enterprise cloud strategy-focused on the design, implementation, and optimization of cloud compliance, operational excellence, and cost efficiency in a complex multi-cloud environment. This position serves as a strategic advisor and operational leader, collaborating with Application and Product Teams, Cloud Engineering, FinOps, Finance, Legal and Supply Management Services to ensure secure, efficient, and scalable cloud operations. This position offers a unique opportunity to lead Humana's transformation at the intersection of operations, technology, and AI innovation. The Associate Director of Cloud Infrastructure Operations will drive the evolution of Humana's intelligent infrastructure-enhancing system reliability, security, and compliance while enabling the business to deliver exceptional, patient-centered care. This leader will also drive the integration of Artificial Intelligence (AI) and Generative AI (GenAI) capabilities into Humana's Infrastructure Operations, blending traditional IT management with next-generation, AI-driven automation and predictive analytics. The role serves as a bridge between operations and innovation-advancing digital transformation, improving system reliability, and ensuring compliance with healthcare regulations such as HIPAA and PHI. **Key Responsibilities:** + Provide senior-level leadership and decision-making in developing Humana's overall cloud operations strategy, governance framework, and optimization initiatives. + Establish short-, mid-, and long-term roadmaps for Cloud Production Operations aligned with Humana's enterprise and digital transformation goals. + Oversee operational planning, staffing, and budget management across multi-cloud environments (Azure, GCP, AWS). + Partner with internal stakeholders and Managed Service Providers (MSPs) to ensure operational excellence, service continuity, and adherence to SLAs. + Define and implement ITIL/ITSM frameworks for Incident, Problem, Change, Event, Access, and Knowledge Management, promoting continuous improvement. + Foster collaboration across Humana's technology ecosystem to align cloud operations with business priorities and compliance standards. + Lead and mature the Incident and Problem Management functions to minimize Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR). + Drive proactive monitoring and operational readiness through the implementation of automated tools and event correlation systems. + Ensure 24/7 operational uptime of mission-critical systems by guiding operational teams, defining SLAs, and improving incident response capabilities. + Lead the MSP teams responsible for daily cloud operations and infrastructure support across Azure, GCP, and AWS. + Partner with Engineering and DevOps teams to integrate CI/CD, automated deployment, and self-healing systems into the operational model. + Maintain operational compliance with security, privacy, and regulatory requirements in healthcare environments. + Develop and execute strategies for cloud compliance, reporting, and cost optimization across all environments. + Deliver tooling, metrics, and dashboards to automate cloud financial management, consumption tracking, and operational reporting. + Partner with FinOps and Finance to provide chargeback, showback, budgeting, and forecasting capabilities, driving financial transparency and accountability. + Identify and standardize processes suitable for automation; collaborate with platform engineering teams to implement solutions that enhance efficiency and reliability. + Drive continuous improvement initiatives that reduce total cost of ownership and improve operational consistency across vendors and service providers. + Maintain relationships with key partners and service providers to identify and implement continuous improvement opportunities in operational performance and cost savings. + Lead research, evaluation, and deployment of AI and GenAI technologies within Humana's Infrastructure Operations. + Explore and prototype AI-driven solutions that automate incident response, predict failures, summarize telemetry data, and assist operations teams through intelligent copilots. + Develop and lead the AI adoption roadmap, integrating predictive analytics, LLMs, and self-healing capabilities into the infrastructure ecosystem. + Integrate AI/ML models into monitoring platforms to enable proactive, data-driven decision-making. + Lead R&D efforts for AI-assisted infrastructure automation, anomaly detection, and capacity forecasting, aligning innovation with operational goals. + Design and maintain automated systems to collect and analyze usage, forecast, and cost data across cloud platforms. + Provide visibility into key performance metrics (SLAs, KPIs, utilization, consumption) that inform operational and strategic decision-making. + Develop and deliver executive-level reports and insights, highlighting operational efficiency, performance trends, and risk indicators. + Identify and address operational gaps by analyzing trends, patterns, and outliers in infrastructure and application performance data. + Create and maintain comprehensive operational documentation, including playbooks, dashboards, and analytical summaries. **Use your skills to make an impact** **Required Qualifications:** + Bachelor's or Master's degree in Computer Science, Healthcare Informatics or a related field. + 10+ years of experience in infrastructure operations or engineering, including 2+ years of leadership in AI/ML or GenAI R&D. + Proven record managing NOC or Command Center teams with responsibility for 24/7 availability and mission-critical systems. + Advanced knowledge of public cloud platforms (Azure, GCP, AWS) and hybrid infrastructure architectures. + Expertise in cloud observability, monitoring, and incident response tools and practices. + Hands-on experience with automation and scripting tools (Terraform, Ansible, PowerShell, Python, Bash, or similar). + Proficiency in cloud cost management tools (Cloudability, Azure Pricing Calculator, AWS Cost Explorer, Power BI). + Strong understanding of ITIL/ITSM principles and practical experience applying them in complex enterprise environments. + Excellent analytical, organizational, and communication skills, with the ability to engage and influence at all levels. + Ability to operate in a lean, agile, and fast-paced organization while balancing long-term strategic goals. + Availability to support off-hours operations as required in a 24/7 enterprise setting. **Preferred Qualifications:** + Advanced understanding of cloud platforms, consoles, and services (Azure, Google and AWS). + Deep understanding of the key concepts and practices of cloud observability, coupled with experience implementing robust systems that leverage metrics, logs, and traces to provide holistic state of the cloud operations. + A technical business acumen that ensures the organization is operating efficiently and effectively in a hybrid cloud environment. + Solid understanding of infrastructure and operation landscape with a focus on public cloud (Azure, GCP and AWS) technology and how it differs from traditional computing. + Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives. + Passion for and skills in resource optimization to improve cloud efficiency. + Ability to apply critical thinking to all aspects of the position. + Detail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities. + Proficiency in developing repeatable and efficient automation to codify and simplify end-to-end processes and methods in public and private cloud landscapes. + You have a deep understanding how to apply best practices around monitoring, alerting, and logging, and have implementation experience with one or more monitoring, alerting, and logging systems (Azure Monitor, Log Analytics, Splunk, Dynatrace, SentryOne, etc...). + Deep understanding of core public & private cloud billing, cost management, and data visualization tools (e.g. Cloudability, Azure Pricing Calculator, AWS Cost Explorer). + Senior experience in Ansible, API queries, and Power BI is a plus. + Knowledge scripting using Python, as well as Perl, PowerShell, JavaScript, or similar scripting languages. + Strong analytical and reporting skills. + Leader and a team player with transformation mindset. + Strong organizational, task, and project management skills. + Self-driven and able to work across diverse technical and non-technical teams. + Strong written, verbal and interpersonal communication skills. + Ability to operate successfully in a lean, agile, and fast-paced organization. + Ability to communicate at all levels within an organization and influence leadership. + Azure and/or AWS certifications preferred **Additional Information** **Work-At-Home Requirements** + WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. + A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. + Satellite and Wireless Internet service is NOT allowed for this role. + A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information \#LI-Remote Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $156,600 - $215,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 01-29-2026 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ***************************************************************************
    $156.6k-215.4k yearly 35d ago
  • Market VP, Provider Contracting

    Centerwell

    Associate director job in Lansing, MI

    **Become a part of our caring community and help us put health first** The Associate Vice President of Home Health Provider Contracting will lead a focused team responsible for negotiating and managing reimbursement agreements with managed care organizations and health plans across Commercial, Medicare Advantage, Medicaid, and other payer lines of business. This leader will set payment targets, define payer strategy, and operationalize core contracting principles and metrics for the home health business-progressing beyond fee-for-service toward value-based care and innovative payment models (e.g., shared savings, episodic models, capitation, pay-for-performance). The role requires deep experience in payer or managed care contracting and the ability to translate contract terms into financial, clinical, and operational performance. Home health or post-acute experience is preferred but not required. **Key Responsibilities** + Oversee payer negotiations end-to-end for home health services: develop strategy, serve as chief negotiator, and secure favorable rates and terms across commercial, Medicare Advantage, and Medicaid contracts, including fee-for-service, episodic, and value-based agreements. + Set annual payment targets and portfolio strategy: define price/volume goals, prioritize payer opportunities, and construct multi-year contracting roadmaps to grow margin and access. + Own contract economics and analytics: oversee financial modeling, valuation, scenario analyses, and pro formas to inform deal strategy and renewals. + Advance value-based contracting: design and implement models such as shared savings, bundled/episodic payments, pay-for-performance, and new service models aligned to home-based care. + Build payer relationships and multi-payer alignment: establish executive-level relationships with plan counterparts; align on quality measures, reporting, and health equity standards to reduce administrative burden and improve outcomes. + Translate contracts into operations: partner with Revenue Cycle, Finance, Clinical, and Operations to implement terms (authorization, billing rules, payment integrity), monitor payer performance, and resolve disputes. + Work closely with Compliance and Legal: manage the papering, review, and signature process for all payer agreements; ensure timely execution, adherence to regulatory requirements, and proper documentation of amendments and renewals. + Develop internal contracting discipline: ensure timely document execution, renewals, amendments, and partner with credentialing as applicable. + Oversee payer performance metrics: track payer scorecards (rates, denials, underpayments, turnaround times), VBC metrics (readmissions, utilization, home health quality measures), and overall portfolio results. + Mentor and develop the team: coach contracting and managed care team members in negotiation tactics, modeling, compliance, and payer relationship management; foster a culture of transparency and results. + Ensure compliance and risk management: coordinate with legal on contract language, regulatory updates, and accreditation requirements; monitor adherence to CMS and payer policies. **Company Overview** CenterWell, a Humana company, creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. The Home Solutions business segment is comprised of two major brands - CenterWell Home Health (CWHH) and OneHome (OH) with ~11,000 associates dispersed across more than 350 locations nationwide. About CenterWell Home Health: CWHH specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About OneHome: OH coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OH was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family **Use your skills to make an impact** **Key Candidate Qualifications** + Required: 7+ years in payer or managed care contracting on the provider or plan side, including direct negotiation of reimbursement rates and contract terms; leadership experience managing a contracting team. + Preferred: Experience in a multi-market or matrixed organization in home health, post-acute, or similar home-based services. + Demonstrated expertise in value-based care, with hands-on design/implementation of alternative payment models (shared savings, bundles, pay-for-quality, capitation/PMPM), and familiarity with CMS value-based programs. + Strong financial acumen: advanced proficiency in contract valuation, pricing analytics, and risk modeling; ability to translate clinical performance to economics and operational impacts. + Relationship and influence skills: proven ability to build executive-level partnerships with health plans and internal leaders (Finance, Clinical, Ops, Revenue Cycle) to achieve contracting goals. + Ability to translate contract performance into actionable insights for leadership. + Education: Bachelor's degree required (Health Administration, Business, Finance, or related); Master's preferred (MBA/MHA). Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $184,800 - $254,100 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 03-26-2026 **About us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
    $184.8k-254.1k yearly 5d ago
  • Vice President of Lending

    Case Credit Union 3.7company rating

    Associate director job in East Lansing, MI

    Reporting to the President/CEO, the Vice President of Lending is responsible for all lending related activities including, but not limited to, budget planning and preparation, risk management, asset liability management, strategic planning, loan origination, loan servicing and overall portfolio management. Assigns, directs and appraises staff in the business lending, mortgage lending, consumer lending and member insurance sector along with their respective functions and governing policies, as well as for loan promotion, pricing, production, underwriting, compliance, delinquency, recovery, and overall portfolio performance. Ensures that lending operations are in accordance with established policies, procedures and legal requirements. Analyzes and evaluates the effectiveness of lending services. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the development and implementation of effective lending planning. Assists CEO with long and short-term planning for the Mortgage, Business and Consumer Lending departments. Participates in developing lending policies and procedures and ensures that they complement organizational goals. Executes established operational goals and coordinates their implementation with other departments and with your team members. Lead, evaluate, implement, launch, monitor and improve various loan origination systems, vendor changes or product launches Review credit union vendor due diligence packages to ensure risk is properly managed with third-party service providers. Supports efforts related to portfolio management and pursues loan growth initiatives Oversees the completion of a variety of departmental based budgets from both a revenue and expenditure perspective Ensures the effective performance of lending related services. Ensures that lending activities are conducted in accordance with established policy guidelines and standards, and are properly documented. Conducts periodic reviews of existing policies to ensure effectiveness. Ensures that policies are updated and are in accordance with evolving regulations, legal requirements, and industry trends. Ensures the maintenance of statistics relative to loans issued, report data, delinquency follow-up, etc. Ensures that insurance functions support member needs and are well coordinated with lending operations. Ensures that mortgage and business loans, accounts and property management are managed effectively to meet the needs of borrowers and the Credit Union. Monitors and evaluates work quality, efficiency, and productivity. Ensures that optimal efficiency is maintained in lending related activities. Assumes responsibility for the effective administration of lending functions. Ensures the availability of adequate services and materials to support lending activities. Manages and oversees expenses. Pursues cost-saving measures. Keeps Service Team informed of loan activities, progress toward established objectives and of any significant problems. Ensures required reports and related documents are completed promptly and accurately, and in compliance with Credit Union guidelines and policies. Ensures the maintenance of department records. Interact and support Federal and State examiners across annual examinations Participates as a member of the Business and Mortgage Loan Committee's Ensures that completed work is of the highest quality. Leads initiatives towards improved service delivery and management of the various aspects of the Credit Union's loan portfolio segments. Effectively supervises personnel, ensuring optimal performance. Provides leadership to assigned personnel through effective objective setting, delegation and communication. Conducts staff meetings as required. Assigns, directs and coordinates work. Ensures that personnel are well trained, effective and optimally used. Instructs personnel regarding policy, procedure and program changes and ensures that they are well informed regarding related legal and regulatory developments. Conducts performance appraisals as required. Formulates and implements corrective actions as needed. Ensures that staffing levels are appropriate and human resources are effectively utilized. Conducts interviews and assists with hiring as needed. Mentor's Credit Union personnel across the organization Works closely with Marketing, Audit, Compliance, Information Systems, Operations, Resolutions and Accounting to ensure deliverables and various initiatives related to lending are pursued and achieved Assumes responsibility for ensuring that professional business relationships are established and maintained with members, vendors, the business community, and trade organizations. Ensures that members, vendors, the business community and trade organizations are properly informed of Credit Union loan policies and procedures. Ensures that requests, problems and questions are properly resolved. Ensures that the Credit Union's professional reputation is maintained throughout lending and business related transactions with members. Represents the Credit Union in contacts with business and trade professionals. Handles and diffuses escalated member, vendor, business or dealer partner related concerns Assumes responsibility for related duties as assigned. Ensures that work area and various locations are clean, secure and well maintained. Stays informed regarding developments and changes in lending services. Cross-sells credit union services through participation in community events, organizations and board of presence throughout the community Keeps the President/CEO informed of area activities and of any significant problems Completes special projects as assigned. PERFORMANCE MEASUREMENTS Lending services are efficiently and effectively provided in accordance with established Credit Union policies and standards and with applicable laws and regulations. Lending activities result in maximum volume, appropriate profit and delinquency ratio's in line with strategic goals Strong relationships exist with members and businesses and their financial and lending needs are properly assessed and met. Department personnel are well trained and efficient, and their activities are well directed and coordinated. Required reports and records are accurate and timely. President/CEO and the Board of Directors are appropriately informed of area activities and of any significant problems. Suggestions for improved efficiency are provided. QUALIFICATIONS EDUCATION/CERTIFICATION: Bachelor's degree in business/related field. Advance degree strongly preferred. REQUIRED KNOWLEDGE: Through knowledge of loan products and applicable policies and standards. Understand of government regulations and legal requirements involving lending, collections, insurance and related functions. Thorough knowledge of credit risk, business lending, consumer lending and mortgage lending EXPERIENCE REQUIRED: Five to ten years of progressive lending experience in a financial institution. Supervisory experience required. SKILLS/ABILITIES: Strong leadership, supervisory and interpersonal skills. Good organizational, managerial and problem-solving skills. A high level of analytical skills. Ability to operate related computer applications and business equipment.
    $143k-193k yearly est. 60d+ ago
  • Vice President, Solution Architecture

    Govcio

    Associate director job in Lansing, MI

    GovCIO is currently hiring for an experienced growth leader to serve as a VP of Solution Architecture within our Growth Enablement Team. This position will be afully remoteposition. **Responsibilities** The role of VP of Solution Architecture is part subject matter expert, part artist, part technologist, and part business analyst. In this role, the individual will: + Serve as a member of the opportunity leadership team and partner with Capture Managers to hone win strategies and articulate the 'why us' story + Partner with technical and customer domain SMEs to lead solutioning activities, resulting in differentiated, well-articulated solutions that address customer pain points + Architect the solicitation response design based on story and solicitation requirements + Conceptualize key proposal graphics + Iteratively review content and coach authors during the proposal phase + Promote the application of proposal best practices Key characteristics of a successful candidate include: + Ability to work with a team or alone + Ability to absorb and respond to critique + Intellectual curiosity + Desire to see a project through to the end + Tolerance for unique perspectives - ability to combine them and make a product better + Humility and the ability to understand that your idea is not always the best idea + Ability to put ego aside in the interest of a better outcome **Qualifications** The Vice President of Solution Architecture should have substantive experience serving in leadership roles on Federal IT proposals, with prior experience serving as a technical solution architect, capture manager, or proposal manager. The Vice President of Solution Architecture should possess the following qualities: **Required Skills and Experience:** + Bachelor's with 15+ years (or commensurate experience). + Demonstrated experience in one or more IT functional areas, complemented by significant involvement in competitive Federal proposals + The sense of urgency and critical thinking required to succeed in a demanding environment where high-quality, winning proposals are the expectation + A working understanding of the Federal procurement process, including the FAR, contracting vehicles, and the nuances of Federal contracting + An interest in collaborating and leading, working with a broad range of talented people (e.g., executives, technologists, industry specialists, graphics artists, writers, and consultants) to achieve a common operational understanding and solution + The willingness to learn what's critical for an opportunity, conducting external research on technologies, companies, Government agencies, budgets, and programs and internal research on projects, people, efforts, strengths, and weaknesses + The ability to apply critical thinking across an opportunity lifecycle - reading an RFP, understanding what a customer is looking for, conceptualizing how a response would address the customer's requirements, while expounding on GovCIO's strengths and differentiators + Experience translating technology solutions into high quality, well written responses throughout business development, capture, and proposal development lifecycles + The capacity to take loosely-formed thoughts and inputs from Subject Matter Experts and craft them into crisply worded, persuasive arguments + The ability to conceptualize graphics to convey key solution concepts, graphically depicting process, relationships, dependencies, technologies, benefits, features, and other concepts that tie solutions to problems + The proven ability to own one or more sections of a proposal across a diverse range of topics + The proven ability to write, review, direct, and craft proposal sections regardless of the discipline, technology, or requirements of those sections + The instincts necessary to provide direction to sometimes inexperienced proposal staff **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $180,000.00 - USD $250,000.00 /Yr. Submit a referral to this job (******************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2026-7393_ **Category** _Executive_ **Position Type** _Full-Time_
    $180k-250k yearly 5d ago
  • Associate Director, Regulatory Affairs (Oncology)

    Sumitomo Pharma 4.6company rating

    Associate director job in Lansing, MI

    Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ********************************** or follow us on LinkedIn. **Job Overview** We are currently seeking a dynamic, highly motivated, and experienced individual for the position of **Associate Director, Regulatory Affairs (Oncology).** The Associate Director is part of the Global Regulatory Affairs (GRA) team based in the US. He/She will primarily function as a regional regulatory leader (RRL) and/or Global Regulatory Leader (GRL) for assigned products. This position is responsible for the preparation, coordination and monitoring of routine US and/or global regulatory submissions and responses to health authority (HA) information requests. In addition, this position may represent GRA in project related meetings, develop regulatory strategy and provide regulatory input as appropriate. This position works with a moderate level of independence and autonomy and requires some coaching and mentoring. **Job Duties and Responsibilities** + As a Regional Regulatory Lead, manage regional (United States, European and/or ROW) regulatory activities as part of a Global Regulatory Team (GRT) + As a part of the Global Regulatory Team (GRT), leads regulatory activities for assigned project(s) in line with the global registration strategy of the product + Supports the global regulatory lead (GRL) and the CMC regulatory lead in the formulation of regulatory strategy, and interactions with HAs + Supports and/or leads documentation of regulatory authority interactions including decisions and outcomes + Leads and coordinates project team members in developing strategy for applicable documents/ activities. + Plans, coordinates, authors, and prepares regulatory submissions and works closely with Regulatory Operations in the electronic submission + Ensure compliance with global regulatory requirements and adherence to regulatory internal policies and processes and coordinate regulatory compliance activities at a global level + Provide updates to the Global Regulatory Team, project teams, and governance boards as needed + Maintains professional working relationships with colleagues, fostering collaboration, and idea sharing + Reviews nonclinical, clinical and CMC documentation (e.g. nonclinical study reports, clinical protocols/study reports, investigator brochures, CMC information/data) and contributes to content as needed + Advises team members of potential regulatory issues and provides possible solutions and mitigation strategy + Ensures the quality and content of all submissions to Health Authorities + Contributes to regional health authority meetings, and briefing book documentation to Health Authorities + Assist with development of the global regulatory functional plan through research, review and interpretation of related product approvals, current regulatory guidance documents and recent public Advisory Committee proceedings to support the successful submission and achievement of target product labeling + Responsible for creating and reviewing SOPs and regulatory department operating procedures, as needed. **Key Core Competencies** + Strong verbal and written communication skills; interpersonal skills; listening skills; and organizational skills required + Unquestionable ethics, professional integrity, and personal values consistent with the SMPA values + Ability to work in a diverse environment + Demonstrated ability to adapt to changing priorities and work effectively in a matrix organization + Demonstrated ability to facilitate appropriate team decisions + Sense of urgency and perseverance to achieve results + Understanding of medical terminology, and FDA and ICH regulations/guidance documents specific to clinical research and general product development in the pharmaceutical industry + Experience reviewing nonclinical, clinical and CMC documentation (e.g. nonclinical study reports, clinical protocols/study reports, investigator brochures, CMC information/data) and contribute to content as needed + Understands issues, problems and opportunities by comparing data from different sources to draw conclusions and then can choose a course of action or develop the appropriate solution + Contribution to the development and preparation of successful regulatory strategies and the ability to contribute to the development and writing of a regulatory strategy document + Ability to make complex decisions and willingness to defend difficult positions. + Comfortable presenting to all levels of the organization including Senior Management. **Education and Experience** + Bachelor's degree in a related field required, preferably in a scientific discipline. + At least 7 years of experience, prior biopharmaceutical or pharmaceutical industry experience; Ideally with a minimum of 4 years focused in regulatory affairs + Oncology product development experience preferred + Experience contributing to electronic regulatory submissions and working with regulatory templates + Understanding of EU Clinical Trial Regulation and ROW country regulatory requirements related to clinical trials The base salary range for this role is $156,000 to $195,000 . Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. **Confidential Data** : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential. **Compliance** : Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Mental/Physical Requirements** : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time. **Sumitomo Pharma America (SMPA)** **is an Equal Employment Opportunity (EEO) employer** Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ********************************** or follow us on LinkedIn. Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at ********************************************** This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. At Sumitomo Pharma America, our work is guided by the Sumitomo Pharma mission, vision and values, which tie closely to our company's cultural pillars. **Our** **Mission** _To broadly contribute to society through value creation based on innovative research and development activities for the betterment of healthcare and fuller lives of people_ _worldwide_ **Our** **Vision** _For Longer and Healthier Lives, we unlock the future with cutting edge technology and_ _ideas_
    $156k-195k yearly 60d+ ago
  • Chief Operating Officer

    Flatrock Manor

    Associate director job in Flint, MI

    Job Description Flatrock is looking for a Chief Operating Officer to join our growing team!! This is a full-time position based out of our corporate office in Flint!! The Chief Operating Officer (COO) is a key executive role responsible for overseeing the day-to-day administrative and operational functions of the organization. Reporting directly to the Co-Chief Executive Officers (CEO), the COO ensures that business operations are efficient, aligned with strategic goals, and scalable for growth. This position plays a critical role in translating high-level strategies into actionable plans, optimizing processes, and fostering a high-performance culture. The ideal candidate will be a strategic thinker with strong leadership skills, capable of driving operational excellence while adapting to dynamic business environments. Key Responsibilities: • Operational Leadership: Oversee all internal operations, including supply chain, production, logistics, and customer service, to ensure seamless execution and efficiency. Implement systems and processes to improve productivity and reduce costs without compromising quality. • Strategic Implementation: Collaborate with the CEO and executive team to develop and execute the organization's strategic plan. Monitor progress against key performance indicators (KPIs) and adjust operations as needed to achieve business objectives. • Team Management and Development: Lead, mentor, and develop operational teams, promoting a culture of continuous improvement, accountability, and innovation. Oversee talent acquisition, training, and performance management to build a resilient workforce. • Financial Oversight: Work closely with the CFO to manage budgets, forecast financial needs, and ensure operational decisions align with fiscal responsibility. Identify opportunities for cost savings and revenue enhancement. • Risk Management and Compliance: Develop and enforce policies to mitigate operational risks, ensure regulatory compliance, and maintain high standards of safety and ethics across all departments. • Process Optimization: Analyze current operations using data-driven insights to streamline workflows, integrate technology solutions, and enhance overall efficiency. Champion initiatives like digital transformation or sustainability practices. • Stakeholder Engagement: Serve as a liaison between departments, external partners, and the board of directors. Foster strong relationships with vendors, clients, and industry peers to support business growth. Qualifications and Skills: • Education: Bachelor's degree in Business Administration, Operations Management, or a related field required; MBA or advanced degree preferred. • Experience: Minimum of 10-15 years in progressively senior operational roles, with at least 5 years in executive leadership. Proven track record in managing large-scale operations in [industry-specific, e.g., tech, manufacturing, or nonprofit] environments. • Core Skills: • Exceptional leadership and interpersonal skills, with the ability to inspire and motivate diverse teams. • Strong analytical and problem-solving abilities, proficient in data analysis tools and methodologies. • Expertise in operational software (e.g., ERP systems, CRM platforms) and emerging technologies like AI and automation. • Excellent communication skills, both verbal and written, for presenting complex information to stakeholders. • Financial acumen, including budgeting, forecasting, and P&L management. • Personal Attributes: Results-oriented with a hands-on approach; resilient under pressure; committed to diversity, equity, and inclusion; and adaptable to fast-paced, evolving business landscapes. What We Offer: • Competitive salary • Comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities. • A collaborative, innovative work environment with opportunities for impact and growth. Powered by JazzHR mTAmSSQZU7
    $107k-195k yearly est. 21d ago
  • Investment Associate/ VP- Structuring & Analytics (Lincoln, NE or Chicago, IL)

    Nelnet 4.4company rating

    Associate director job in Lansing, MI

    Nelnet Financial Services ("NFS") is seeking an Investment Associate to join our growing investment team. This role is ideal for someone passionate about structured finance, analytics, and investment decision-making, who is eager to learn and contribute to a high-performing team. The position offers exposure to a wide range of investment activities including securitization, cash-flow modeling, and structured credit and provides the opportunity to develop deep expertise in structured finance over time. **Key Responsibilities:** · Support investment underwriting and decision-making processes, in an analytical capacity.. · Assist in modeling and analytics for financial investments, including asset cash-flow, liability modeling, stress testing and sensitivity analysis. · Help analyze data tapes, historical performance, proxy data, and other inputs to develop performance insights. · Assist with performance forecasting and scenario evaluation,a ssessing resiliency under varying assumptions. · Participate in investment portfolio management and help stay on top of ongoing activities. · Contribute to reporting and analysis for Nelnet and Nelnet Bank investment portfolios. · Collaborate closely with senior team members and gain exposure to structured finance techniques, including ABS structuring, securitization processes, and rating agency materials. · Support the structuring and evaluation of new asset originations, discreet pool purchases, forward flow programs, and other structured cash-flow investments. · Understanding financing structure options, including exposure to performance triggers and leverage mechanics. · Contribute to identifying data insights and trends within collateral performance and help synthesize findings for the broader team. **Candidates must reside or being open to relocating to Lincoln, NE or Chicago, IL.** **Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.** **Qualifications:** · Bachelor's degree in business, finance, or a quantitative field (or equivalent experience). · Minimum three years of relevant experience in finance, analytics, structured products, investment analysis, or related fields. · Familiarity with structured finance concepts, financial modeling, and cash-flow analysis. · Strong analytical and quantitative skills; proficiency in Excel required. SQL, Python, or experience with data tools is a plus. · Interest in learning industry modeling tools (e.g., Intex) and structured finance analytics. · Curiosity and interest in developing deeper expertise in cash-flow modeling, stress testing, and structured investment analysis. · Team-oriented mindset with a willingness to learn from senior analysts and contribute collaboratively. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (*************************************** . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ****************************** . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible. EEO Info (******************************************************** | EEO Letter (************************************************************** | EPPA Info (************************************************************************************** | FMLA Info (********************************************************
    $95k-142k yearly est. 48d ago
  • Associate Director, Thought Leader Liaison - Neuroscience - Great Lakes

    Johnson & Johnson 4.7company rating

    Associate director job in Lansing, MI

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Medical Affairs Group Job Sub Function: Professional Medical Education Job Category: Professional All Job Posting Locations: Ann Arbor, Michigan, United States, Fort Wayne, Indiana, United States, Grand Rapids, Michigan, United States, Indiana (Any City), Lansing, Michigan, United States, Michigan (Any City), Saginaw, Michigan, United States : We are recruiting for an Associate Director, Thought Leader Liaison - Neuroscience to support the Great Lakes (MI, IN) region. This is a field-based position, with preference for the candidate to be in a major metropolitan market with easy access to a national airport. This is a field based role available in Michigan and Indiana. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/. Johnson & Johnson has entered into an agreement to acquire Intra-Cellular Therapies, Inc, a biopharmaceutical company focused on the development and commercialization of therapeutics for central nervous system (CNS) disorders. With a differentiated commercialized therapy and promising clinical-stage pipeline that complements our current areas of focus, this acquisition brings us one step closer to achieving our ambition of becoming the #1 neuroscience company worldwide. The Associate Director, Thought Leader Liaison -Neuroscience, will be responsible for leading the CAPLYTA Key Opinion Leader (KOL) engagement strategy, as well as contributing significantly to the overall KOL strategy across the Neuroscience franchise in close collaboration with the brand team. This territory includes MI, IN. Job Responsibilities * Lead the development and execution of Regional KOL engagement strategy, marketing education strategy and faculty development. This includes oversight of regional peer to peer marketing plans, health care compliance training for faculty, and other related activities as needed. * Serve as a key member of the CAPLYTA Brand team by providing local market insights and feedback to craft future strategies for the Neuroscience franchise in close collaboration with sales leaders, key business partners, and medical teams to elevate brand advocacy. * Build trusting relationships with academic and community KOLs, and other key partners to achieve above-brand priorities. * Maintain pulse on regional trends and closely coordinate regional marketing education and engagement plans with cross functional partners to ensure heightened KOL and customer engagement strategies that are fully aligned to the Brand strategic imperatives. * Partner with coordinated analytics team to better understand regional variations in treatment patterns to advise peer to peer and insight program placement. * Attend conferences and serve as onsite host for product theatres * Facilitate, participate, and attend advisory boards where appropriate * Coordinate executive engagements with KOLs and commercial leadership * Closely supervise the regional marketing budget and provide continuous feedback on business planning. * Assist in crafting future innovative educational platforms including national and regional recommendations to tailor our education to local needs and creating innovative solutions in further engaging KOL's at all regional and national medical congresses. * Leadership of the overall neuroscience strategy inclusive of mapping, framework development, innovative engagement planning for current brands and future launches, inclusive of marketing operations for KOL strategy and planning including agency management, champion materials through CAC, Totality, MRC. Job Requirements * BA/BS Degree Required; advanced degree preferred. * Minimum 6 years of experience in marketing, key account management, medical, sales leadership, sales training, or field sales engaging with KOLs/Influential HCPs and professional healthcare organizations. * Deep understanding and experience working cross functionally with various key internal & external partners with a strong ability to innovate, collaborate and deliver results with desired outcomes. * Demonstrated understanding of key industry trends and ability to develop strategies to stay ahead of the competition and improve patient outcomes. * Demonstrated ability to build and manage relevant and lasting customer relationships with strong focus on patient impact and outstanding customer centricity. * Travel can be up to 65%; this includes internal meetings, advisory boards, medical meetings, congresses, and select program attendance. * A Valid Driver's license issued in the United States. Preferred: * Minimum 5 years of experience in neuroscience. * Previous cross-functional industry experience in pharma or biotech engaging with KOLs and professional healthcare associations is preferred. * Deep medical/scientific knowledge/experience with a firm understanding of the psychiatry marketplace is preferred. * Experience leading through change and transformation, product launches, and exceptional communication and leadership skills is preferred. * Complete all company and job-related training as assigned within the required timelines. * Must be able to perform all essential functions of the position, with or without reasonable accommodation. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice #NeuroTLLBuild Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Brand Marketing, Channel Partner Enablement, Digital Strategy, Global Market, Learning Materials Development, Medical Affairs, Medical Communications, Mentorship, Organizing, Process Improvements, Program Management, Sales Enablement, Sales Presentations, Strategic Sales Planning, Strategic Thinking, Technical Credibility, Training People The anticipated base pay range for this position is : $137,000.00 - $235,750.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: * Vacation -120 hours per calendar year * Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year * Holiday pay, including Floating Holidays -13 days per calendar year * Work, Personal and Family Time - up to 40 hours per calendar year * Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child * Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year * Caregiver Leave - 80 hours in a 52-week rolling period10 days * Volunteer Leave - 32 hours per calendar year * Military Spouse Time-Off - 80 hours per calendar year For additional general information on Company benefits, please go to: - *********************************************
    $137k-235.8k yearly Auto-Apply 41d ago
  • VP of Strategic Accounts

    Norstella

    Associate director job in Lansing, MI

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: -Accelerate the drug development cycle -Assess competition and bring the right drugs to market -Make data driven commercial and financial decisions -Match and recruit patients for clinical trials -Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role: VP of Strategic Accounts** As the VP of Strategic Accounts focused on NorstellaLinQ, you will play a pivotal role in selling and expanding our RWD capabilities to high-value accounts in the life sciences sector. This role requires a proven track record of sales and business development expertise, a deep understanding of RWD applications, and the ability to drive adoption of NorstellaLinQ among our clients. You'll act as a trusted advisor to senior-level stakeholders, understanding their complex needs, and helping them to leverage our RWD solutions to enhance their business goals. **Responsibilities:** -Drive Sales of Norstella RWD Products: Focus on selling Norstella's comprehensive RWD capabilities, including the flagship NorstellaLinQ, to strategic accounts in the life sciences industry. -Business Development: Identify, develop, and close new business opportunities within target accounts, working with key stakeholders to introduce Norstella's solutions to address their challenges in real-world data utilization. -Relationship Management: Build and maintain long-term relationships with senior-level executives, including C-level, ensuring high client satisfaction and engagement with Norstella's offerings. -Market Intelligence: Stay current with market trends, competitor activities, and industry developments to position Norstella as a leader in RWD. -Collaboration: Work closely with cross-functional teams, including product management, marketing, and customer success, to ensure alignment with customer needs and inform product evolution -Ad hoc duties as assigned **Qualifications:** -Experience: Minimum 10 years of experience in strategic sales, business development, or account management, preferably within the life sciences or healthcare data sectors. -RWD Expertise: In-depth understanding of real-world data applications, data analytics, and data-driven insights within the life sciences industry. -Sales Acumen: Demonstrated success in a quota-carrying sales role with a history of consistently achieving or exceeding targets. -Strategic Thinker: Ability to understand complex client needs, develop tailored solutions, and strategically position Norstella's offerings. -Communication: Exceptional communication, presentation, and negotiation skills, with the ability to articulate complex solutions clearly and persuasively to senior stakeholders. -Education: Bachelor's degree in business, life sciences, or a related field; advanced degree (e.g., MBA) is a plus. **Travel:** 25% - 50% which will require regular in-person attendance at company and client meetings. Therefore, you will be required to travel (on airplanes, in taxis, hotels, etc.), attend in-person meetings, and make presentations to live audiences. **Location: Remote US** **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** -Medical and Prescription Drug Benefits -Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) -Dental & Vision Benefits -Basic Life and AD&D Benefits -401k Retirement Plan with Company Match -Company Paid Short & Long-Term Disability -Paid Parental Leave -Paid Time Off & Company Holidays _The expected base salary for this position ranges from $180,000 to $190,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $180k-190k yearly 13d ago
  • Director of Workforce Management and Capacity Planning

    Datavant

    Associate director job in Lansing, MI

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. The Director of Workforce Management, Forecast Planning & Capacity will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This leader will own the end-to-end forecasting, capacity planning, scheduling strategy, and workforce technology ecosystem to ensure the organization can meet service, efficiency, and growth objectives. The Director will oversee a high-performing team of leaders, analysts, and system SMEs responsible for developing proactive staffing models, building scalable workforce processes, and operationalizing automated and dynamic plans across phone, digital, and outsourced channels. This role will partner closely with Operations, Finance, HR, Technology, Inventory Management, and senior leadership to align workforce strategies to business goals, emerging customer demand, and evolving contact center capabilities. **You will:** _Strategic Leadership & Workforce Planning_ + Develop the enterprise workforce management vision, strategy, and operating model for forecasting, staffing, capacity planning, scheduling, and intraday management across all channels. + Create dynamic capacity models incorporating growth projections, seasonal and cyclical patterns, product roadmap changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics, advanced modeling, and scenario planning to support budget planning and operational readiness.Build dynamic staffing frameworks that respond to real-time volume trends and inventory shifts, enabling proactive decision-making and rapid load balancing. _Operational Excellence & Technology Ownership_ + Oversee the governance, optimization, and roadmap of WFM technology systems, including forecasting engines, scheduling platforms, outbound dialers, and real-time management tools. + Drive automation initiatives that reduce manual effort, streamline capacity workflows, and increase forecasting accuracy (e.g., machine learning-enabled models, automated campaign pacing, real-time dynamic intraday tools). _Business Partnership & Cross-Functional Alignment_ + Collaborate with Operations and Inventory leaders to align staffing strategies to operational needs, inventory flows, and priority work drivers. + Partner with Finance, Operations and HR to ensure workforce plans and staffing models align with budget expectations, headcount targets, and ROI frameworks. + Present workforce forecasts, business cases, and performance narratives to executive leadership, translating data into clear, actionable insights for decision-makers. _Team Leadership & Development_ + Lead, mentor, and develop a team of managers, supervisors, analysts, and system administrators responsible for forecasting, planning, scheduling, intraday actions, and telephony operations.Establish performance standards, KPIs, and continuous improvement programs across the WFM organization. + Create a culture of operational excellence, cross-training, and analytical rigor while ensuring succession planning and skill development across the team. _Performance Monitoring & Continuous Improvement_ + Oversee enterprise reporting of forecast accuracy, staffing adherence, capacity utilization, dialer performance, and service delivery metrics. + Identify gaps in performance, workflow inefficiencies, and control weaknesses while leading strategic initiatives to close those gaps. + Optimize vendor/BPO partner models, including capacity plans, performance SLAs, and volume allocation strategies. _Risk, Compliance & Governance_ + Ensure all outbound dialing activities and workforce processes comply with regulatory requirements, risk controls, and documented procedures.Partner with business stakeholders and risk teams to maintain accurate control inventories, workflows, and monitoring routines that support consistent internal and external control testing. **What you will bring to the table:** + Bachelor's Degree in Business, Operations, Analytics, or related field (Master's preferred), or equivalent experience. + 10-12+ years of progressive Workforce Management experience, including forecasting, capacity planning, scheduling, and real-time management in a multi-channel contact center environment. + 5+ years of leadership experience managing large, multi-layered WFM teams (managers, analysts, supervisors, administrators). + Demonstrated expertise in Director-level strategic planning, including enterprise forecasting models, long-range capacity planning, budget alignment, and scenario modeling. + Advanced analytical capability, including experience developing automated forecasting models, predictive analytics, or machine learning-supported planning tools. + Proven experience overseeing large-scale telephony and outbound dialing platforms (NICE/CXOne, RingCentral, Genesys, or equivalent), including campaign strategy and system performance optimization.Strong knowledge of WFM platforms, telephony routing systems, and dialer technologies, with a focus on automation and scalability. + Exceptional business acumen, with the ability to translate data insights into strategic recommendations for senior executives. + Strong understanding of complex inventory management and how inventory flows impact capacity demand, dialing strategy, and operational performance. + Advanced proficiency in SQL, analytics tools (PowerBI, Tableau), and Excel, with the ability to build and direct analytical frameworks. + Experience working with outsourced contact centers, including staffing governance, productivity metrics, and performance management. + Deep knowledge of call center KPIs, workforce optimization methods, and operational workflows. + Outstanding communication abilities, with experience presenting to executives, leading cross-functional workstreams, and influencing strategic decisions. \#LI-BC1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is: $167,000-$208,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $167k-208k yearly 15d ago
  • Associate Director, Performance Suite Analytics

    Evolent 4.6company rating

    Associate director job in Lansing, MI

    **Your Future Evolves Here** Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. **What You'll Be Doing:** The Performance Suite Analytics team offers candidates the opportunity to generate meaningful impact through translating disparate data points into tangible insights and actions. Our team values accuracy, collaboration, and innovation, ensuring that all team members receive the support, tools, and skills to positively contribute to Evolent's broader mission. The Associate Director role on Performance Suite Analytics will support both internal teams (Product) and external partners, delivering analyses that drive Evolent's value proposition. This role requires a blend of technical expertise (SQL, Excel, BI tools) and consultative skills for evaluating financial/quality performance and complex financial reconciliations with our risk-based partnerships. This individual will partner closely with executives across finance, program innovation, and account management. + Strategic Data Analytics & Insights: Lead the development of analytical capabilities and processes related to evaluating performance with our capitated risk partnerships including cost & use projections, financial reconciliations, and providing insight in utilization drivers. + Consultative Leadership & Problem-Solving: Act as a thought partner to Client & Product teams to outline strategic approach for current risk partnerships, various value-based care models, financial/quality-based metrics, and provide discovery and product design analytical support. + Scalable & Innovative Solution Development: Design and implement standardized, scalable analytical frameworks that enhance efficiency, consistency, and impact across internal teams and external partners. + Advanced Analytics: Analyze performance capitated risk partnerships, focusing on cost and use trends, and estimate Evolent's ability to reduce costs and improve quality. Assist in the development of budgets and forecasts for each client and packaging key insights for tracking performance. + Data-Driven Storytelling: Develop models to quantify and articulate value. Communicate actionable conclusions from analyses to executive internal/external audiences. + Cross-Functional Collaboration & Leadership: + Collaborating with internal/external business customers to understand their problems and objectives, solve business questions, and help them to achieve goals by performing statistical analysis, developing analytic models, creating data reports/dashboards using a variety of performance metrics. + Partnering with other analytical, product and IT leaders in assessing new and existing analytical tools and continuously improving analytical processes. + Leading and facilitating interactions with existing customers in a manner that fosters trust in Evolent's expertise and a spirit of collaboration. **Qualifications (Required and Preferred):** + Bachelor's degree in a quantitative field (e.g., Data Science, Statistics, Mathematics, Economics, Public Health, or a related discipline) + At least 5 years of professional experience in claims-based healthcare analytics with a payer, provider, vendor, managed care, or related healthcare consulting entity + Extensive knowledge of healthcare claims; specifically, differences between institutional vs professional billing and various sites of care/service + Previous Experience with healthcare reimbursement methodologies and calculations such as Fee for Service, value-based care approaches, bundled payments, etc. + 2+ years in a lead/management role over multiple team members. Experience directing and developing analytic talent + 5+ years of SQL and/or SAS programming experience working with large healthcare datasets + Strong analytical skills with a demonstrated ability to extract meaningful insights from both quantitative and qualitative data + Self-motivated problem-solver with the ability to manage multiple projects simultaneously and adapt to shifting priorities + Effective collaborator who thrives in cross-functional environments, working seamlessly with diverse teams and stakeholders + Deep understanding of prior authorization processes, reporting, and key performance indicators (e.g., approval rates, turnaround times, PMPM, trend drivers), with a working knowledge of healthcare claims and reimbursement methodologies + Experience presenting actionable business insights to client executives and internal leadership is preferred + Familiarity with value-based care models and utilization management frameworks is preferred To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration. **Technical Requirements:** We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. **Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.** **If you need reasonable accommodation to access the information provided on this website, please contact** ************************** **for further assistance.** The expected base salary/wage range for this position is $120,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
    $120k yearly 5d ago
  • Associate Director of Quality

    Raytheon 4.6company rating

    Associate director job in Lansing, MI

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance: None/Not Required Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What You Will Do: Our Pratt & Whitney AutoAir (Lansing, MI) site has an amazing opportunity within our Aftermarket Operations team! We're looking for a passionate and results-driven leader to join us as the Associate Director of Quality (M6). In this role, you'll report directly to the General Manager and take charge of leading our site's Quality organization with responsibility over 25 direct and indirect reports. You'll be at the forefront of ensuring compliance, championing continuous improvement, and nurturing a culture of accountability and operational excellence. If you're ready to make a meaningful impact and lead with purpose, we'd love to hear from you! Key Responsibilities Regulatory Compliance: Ensure the repair station operates in full compliance with FAA Part 145 regulations and other applicable aviation authority requirements. Serve as the primary point of contact for regulatory agencies during audits, inspections, and certifications. Quality Management System (QMS): Maintain and continuously improve the QMS to ensure adherence to company and regulatory standards. Monitor and evaluate the effectiveness of the QMS through internal audits, risk assessments, and performance metrics. Leadership and Team Management: Lead and mentor the quality organization to foster a culture of accountability, continuous improvement, and operational excellence. Provide training and development opportunities to ensure team members are equipped with the necessary skills and knowledge. Corrective and Preventive Actions: Investigate and address non-conformances and customer complaints to identify root causes and implement corrective actions. Develop and execute preventive measures to mitigate risks and improve quality performance. Supplier Quality Management: Collaborate with procurement and supplier management teams to ensure vendor compliance with quality requirements. Coordinate and conduct supplier audits and assessments as needed. Continuous Improvement: Drive initiatives to improve repair station processes, reduce defects, and enhance overall operational efficiency. Implement CORE, Lean, Six Sigma, or other quality improvement methodologies as appropriate. Qualification You Must Have: Advanced degree and 10+ years of experience in Quality, Engineering or Operations experience in Aviation, Aerospace, Space, Defense or similar regulated industry; OR Bachelor's degree and 12+ years of relevant experience; OR Associate's degree / Technical School Diploma and 14+ years of relevant industry experience. We will also consider School Diploma or specialized Technical or Military training and 16+ years of relevant industry experience. 5+ years of leadership experience ideally managing technical teams Experience with Quality Management Systems (e.g., ISO 9001, AS9100, AS9110) Qualifications We Prefer: A Bachelor's degree in Quality, Engineering, or a related field (advanced degree preferred). Proven experience in Quality Management, ideally within the aerospace or related industry. Airframe and Power Plant (A&P) or Aircraft Maintenance Technician (AMT) license Comprehensive knowledge of FAA Part 145 regulations and other aviation authority requirements. Strong understanding of aerospace component repair and overhaul processes Expert level understanding of OEM or Aftermarket MRO quality standards Ability to lead cross-functional teams and manage quality clinics or other projects effectively. Strong analytical and problem-solving skills, with expertise in root cause analysis and preventive measures. Familiarity with quality improvement methodologies such as CORE, Lean, or Six Sigma. Exceptional communication and interpersonal skills to collaborate effectively across teams and with regulatory agencies. What is my Role Type? In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. Learn more & apply today! As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $91k-116k yearly est. Auto-Apply 29d ago
  • Inst'l Space Planning & Mgmt. Assoc. Dir

    MSU Internal Job Postings Details

    Associate director job in East Lansing, MI

    Assists in directing the operations of the Institutional Space Planning and Management unit of the Office of Finance in conjunction with the Office of the Provost. Serves as liaison to Senior Administrators, Deans, and Unit Directors for space and facilities planning matters. Directs and participates in university-wide space management/planning committees. Assists in the overall direction of near-term and long-range planning of campus space development in support of the institutional mission. Organizes, administers and participates in annual space, alterations, and capital planning functions for the university; participates in the planning, design and implementation of major infrastructure projects including occupancy and operational planning; collects and applies data for planning related to long term planning needs, policy, and budget development. Provides direction, oversight and strategic planning for MSU's interdisciplinary facilities and management team. Job duties include: Develop and sustain collaborative relationships serving as liaison and resource person for MSU units including Colleges and Departments, Infrastructure Planning and Facilities, Residential and Hospitality Services, Office of Research and Innovation, Intercollegiate Athletics. Consult with and provides advice to administrative unit heads in order to resolve space and facilities planning problems. (20%) Receive, review, evaluate and authorize the execution of unit-initiated space requests. Direct the planning and execution of alterations projects to improve space utilization and support programmatic objectives. (20%) Prepare, direct or participate in the planning and programming of major space initiatives and capital projects. (10%) Participate in the preparation, establishment and administration of budgets, policies and procedures. (10%) Plan, develop, and implement short- and long-range objectives and strategic initiatives. Direct and analyze studies, reports, assessments, and plans regarding space and facility related matters. (10%) Partner with other university stakeholders to identify and develop facilities and operational improvement opportunities. Chair and participate in space management committees. (10%) Respond to information requests from Executive Management. (10%) Assist in directing the operations of the Institutional Space Planning and Management unit. Supervise and direct the work of staff and outside consultants. (10%) This is an on-campus, in-person position. Minimum Requirements Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Business, Architecture, or a related field; eight or more years of related and progressively more responsible or expansive work experience in institutional planning, management and assessment, budget development and capital planning; or an equivalent combination of education and experience. Desired Qualifications Graduate or professional degree. Excellent written and communication skills. Demonstrated supervisory experience. Experience in space and facility planning within a higher education environment. Proven ability to lead integrated, collaborative, and interdisciplinary planning teams. Experience with space program development and assessment, along with knowledge of learning and research environments. Strong listening skills and a collaborative, creative, and strategic approach to problem-solving. High emotional intelligence and the ability to work effectively with diverse stakeholders. Skilled in negotiation and conflict resolution. Strong analytical abilities, including the capacity to synthesize complex information and support data-driven decisions. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume, cover letter, and three professional references. Special Instructions This is an on-campus, in-person position. Work Hours STANDARD 8-5 Website ********************* Bidding Eligibility ends January 20, 2026 at 11:55 PM
    $90k-169k yearly est. 5d ago

Learn more about associate director jobs

How much does an associate director earn in Lansing, MI?

The average associate director in Lansing, MI earns between $68,000 and $143,000 annually. This compares to the national average associate director range of $79,000 to $164,000.

Average associate director salary in Lansing, MI

$99,000

What are the biggest employers of Associate Directors in Lansing, MI?

The biggest employers of Associate Directors in Lansing, MI are:
  1. Otsuka Pharmaceuticals
  2. Humana
  3. Sumitomo Corporation
  4. Ernst & Young
  5. Evolent Health
  6. Johnson & Johnson
  7. Raytheon Technologies
  8. RTX
  9. RTX Corporation
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