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The differences between bilingual customer services and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a customer service associate. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Bilingual Customer Service | Customer Service Associate | |
| Yearly salary | $32,388 | $31,709 |
| Hourly rate | $15.57 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Bilingual customer services and customer service associates have different pay scales, as shown below.
| Bilingual Customer Service | Customer Service Associate | |
| Average salary | $32,388 | $31,709 |
| Salary range | Between $26,000 And $39,000 | Between $24,000 And $40,000 |
| Highest paying City | Minneapolis, MN | Richmond, CA |
| Highest paying state | Alaska | California |
| Best paying company | Uline | Fidelity Investments |
| Best paying industry | Insurance | Finance |
There are a few differences between a bilingual customer service and a customer service associate in terms of educational background:
| Bilingual Customer Service | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and customer service associates' demographics:
| Bilingual Customer Service | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |