Box office manager vs customer service supervisor

The differences between box office managers and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a box office manager and a customer service supervisor. Additionally, a box office manager has an average salary of $47,607, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a box office manager include cash management, reservations and booking. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Box office manager vs customer service supervisor overview

	Box Office Manager	Customer Service Supervisor
Yearly salary	$47,607	$38,792
Hourly rate	$22.89	$18.65
Growth rate	-5%	-4%
Number of jobs	38,466	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 75%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a box office manager do?

A box office manager is in charge of overseeing the ticketing operations of a theatre, ensuring smooth operations and client satisfaction. They supervise and delegate tasks among staff, manage employee schedules, set goals and guidelines, and resolve issues and concerns should there be any. They are responsible for monitoring the daily sales operations, making sure all amounts and sales are in balance. Moreover, they handle the recruitment and training of new staff, produce financial reports, and develop strategies to optimize operations.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Box office manager vs customer service supervisor salary

Box office managers and customer service supervisors have different pay scales, as shown below.

	Box Office Manager	Customer Service Supervisor
Average salary	$47,607	$38,792
Salary range	Between $36,000 And $61,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between box office manager and customer service supervisor education

There are a few differences between a box office manager and a customer service supervisor in terms of educational background:

	Box Office Manager	Customer Service Supervisor
Most common degree	Bachelor's Degree, 75%	Bachelor's Degree, 44%
Most common major	Theatre	Business
Most common college	Stanford University	California State University - Bakersfield

Box office manager vs customer service supervisor demographics

Here are the differences between box office managers' and customer service supervisors' demographics:

	Box Office Manager	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 36.1% Female, 63.9%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 10.3% Unknown, 4.9% Hispanic or Latino, 15.6% Asian, 6.2% White, 62.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between box office manager and customer service supervisor duties and responsibilities

Box office manager example responsibilities.

Manage box office staff, house management, and ushers while delivering excellent customer service within payroll projections.
Manage, train, sell event tickets & mentore, and evaluate box office and pre-show stars working events.
Manage digital and in-person reservations and ticket sales and maintain the ticket website
Conduct payments using POS system.
Handle POS transactions, answer phone calls, and help customers.
Work with Tessitura software to track and report buying trends and effective marketing efforts.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Box office manager vs customer service supervisor skills

Common box office manager skills

Cash Management, 10%
Reservations, 8%
Booking, 7%
Cash Handling, 7%
Ticket Orders, 6%
Customer Issues, 6%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Box Office Manager
Box Office Manager vs Customer Service Supervisor

Updated January 8, 2025

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