Branch coordinator vs customer service supervisor

The differences between branch coordinators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a branch coordinator and a customer service supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $37,810 average annual salary of a branch coordinator.

The top three skills for a branch coordinator include patients, data entry and reception services. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Branch coordinator vs customer service supervisor overview

	Branch Coordinator	Customer Service Supervisor
Yearly salary	$37,810	$38,792
Hourly rate	$18.18	$18.65
Growth rate	12%	-4%
Number of jobs	33,681	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a branch coordinator do?

Branch Coordinators are employees assigned to act as the main point of contact between the branch and the company's head office. They are assigned to the branch and would usually work on administrative activities. Branch coordinators inform their head office counterparts on what is happening in the branch. They update the head office on activities, challenges, and any other happening that may need to be escalated to higher management. Branch coordinators also send the head office requests for materials, supplies, and other resources that the branch may need. They may also be assigned to help in the performance assessments of employees in the branch.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Branch coordinator vs customer service supervisor salary

Branch coordinators and customer service supervisors have different pay scales, as shown below.

	Branch Coordinator	Customer Service Supervisor
Average salary	$37,810	$38,792
Salary range	Between $24,000 And $57,000	Between $27,000 And $53,000
Highest paying City	Riverside, CA	New York, NY
Highest paying state	California	Maryland
Best paying company	Equitable Holdings	Schneider Electric Industrial Services
Best paying industry	Real Estate	Finance

Differences between branch coordinator and customer service supervisor education

There are a few differences between a branch coordinator and a customer service supervisor in terms of educational background:

	Branch Coordinator	Customer Service Supervisor
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Branch coordinator vs customer service supervisor demographics

Here are the differences between branch coordinators' and customer service supervisors' demographics:

	Branch Coordinator	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 22.1% Female, 77.9%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.4% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 61.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between branch coordinator and customer service supervisor duties and responsibilities

Branch coordinator example responsibilities.

Accomplish inspections of the ATM's and coordinate their maintenance.
Manage IDT roster and participate in interdisciplinary team meetings.
Provide assistance to patients seeking medical equipment needs including oxygen, c-pap, and other durable medical equipment.
Communicate and interact with management, external and internal patients, customers and referral sources in an appropriate and professional manner.
Order and audit weekly cash shipments, as well as servicing ATM.
Update inventory reports, perform audits of close appeals cases and assist with performance coaching within SharePoint applications.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Branch coordinator vs customer service supervisor skills

Common branch coordinator skills

Patients, 61%
Data Entry, 21%
Reception Services, 6%
Customer Service, 2%
E-Verify, 2%
Operational Procedures, 1%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Branch Coordinator
Branch Coordinator vs Customer Service Supervisor

Updated January 8, 2025

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