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The differences between call agents and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call agent and a bilingual customer service. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $28,192 average annual salary of a call agent.
The top three skills for a call agent include customer service, inbound calls and telephone calls. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.
| Call Agent | Bilingual Customer Service | |
| Yearly salary | $28,192 | $32,388 |
| Hourly rate | $13.55 | $15.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 208,872 | 201,631 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 38% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call agent works at call centers where they are primarily in charge of handling inbound and outbound calls. They are usually responsible for offering products and services to clients, answering questions, discussing product specifications, arranging payment plans, and negotiating contracts, building positive relationships in the process. They may also handle complaints, troubleshoot issues, provide step-by-step instructions, and refer them to other services when necessary. Moreover, a call agent maintains records of all transactions and produces detailed reports, coordinating with managers regularly.
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Call agents and bilingual customer services have different pay scales, as shown below.
| Call Agent | Bilingual Customer Service | |
| Average salary | $28,192 | $32,388 |
| Salary range | Between $22,000 And $35,000 | Between $26,000 And $39,000 |
| Highest paying City | New York, NY | Minneapolis, MN |
| Highest paying state | New York | Alaska |
| Best paying company | Chewy | Uline |
| Best paying industry | Finance | Insurance |
There are a few differences between a call agent and a bilingual customer service in terms of educational background:
| Call Agent | Bilingual Customer Service | |
| Most common degree | High School Diploma, 38% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call agents' and bilingual customer services' demographics:
| Call Agent | Bilingual Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |