Call agent vs customer sales representative

The differences between call agents and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call agent and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $28,192 average annual salary of a call agent.

The top three skills for a call agent include customer service, inbound calls and telephone calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Call agent vs customer sales representative overview

	Call Agent	Customer Sales Representative
Yearly salary	$28,192	$38,744
Hourly rate	$13.55	$18.63
Growth rate	-4%	-4%
Number of jobs	208,872	303,801
Job satisfaction	-	-
Most common degree	High School Diploma, 38%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a call agent do?

A call agent works at call centers where they are primarily in charge of handling inbound and outbound calls. They are usually responsible for offering products and services to clients, answering questions, discussing product specifications, arranging payment plans, and negotiating contracts, building positive relationships in the process. They may also handle complaints, troubleshoot issues, provide step-by-step instructions, and refer them to other services when necessary. Moreover, a call agent maintains records of all transactions and produces detailed reports, coordinating with managers regularly.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Call agent vs customer sales representative salary

Call agents and customer sales representatives have different pay scales, as shown below.

	Call Agent	Customer Sales Representative
Average salary	$28,192	$38,744
Salary range	Between $22,000 And $35,000	Between $27,000 And $54,000
Highest paying City	New York, NY	Santa Rosa, CA
Highest paying state	New York	Hawaii
Best paying company	Chewy	Merck
Best paying industry	Finance	Finance

Differences between call agent and customer sales representative education

There are a few differences between a call agent and a customer sales representative in terms of educational background:

	Call Agent	Customer Sales Representative
Most common degree	High School Diploma, 38%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Call agent vs customer sales representative demographics

Here are the differences between call agents' and customer sales representatives' demographics:

	Call Agent	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 33.4% Female, 66.6%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between call agent and customer sales representative duties and responsibilities

Call agent example responsibilities.

Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Request any additional information need to determine program eligibility, while following all HIPPA laws and regulations.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Call agent vs customer sales representative skills

Common call agent skills

Customer Service, 31%
Inbound Calls, 20%
Telephone Calls, 12%
Credit Card, 4%
Outbound Customer Calls, 3%
Customer Support, 3%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Call Agent
Call Agent vs Customer Sales Representative

Updated January 8, 2025

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