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The differences between call center analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center analyst and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $47,153 average annual salary of a call center analyst.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Call Center Analyst | Technical Support Specialist | |
| Yearly salary | $47,153 | $48,667 |
| Hourly rate | $22.67 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 44,065 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Call center analysts and technical support specialists have different pay scales, as shown below.
| Call Center Analyst | Technical Support Specialist | |
| Average salary | $47,153 | $48,667 |
| Salary range | Between $32,000 And $68,000 | Between $30,000 And $76,000 |
| Highest paying City | Quincy, MA | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Apple | Meta |
| Best paying industry | Energy | Finance |
There are a few differences between a call center analyst and a technical support specialist in terms of educational background:
| Call Center Analyst | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center analysts' and technical support specialists' demographics:
| Call Center Analyst | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |