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The differences between call center technicians and data center technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center technician and a data center technician. Additionally, a data center technician has an average salary of $46,560, which is higher than the $34,630 average annual salary of a call center technician.
The top three skills for a call center technician include center management, patients and technical support. The most important skills for a data center technician are patients, customer service, and CLIA.
| Call Center Technician | Data Center Technician | |
| Yearly salary | $34,630 | $46,560 |
| Hourly rate | $16.65 | $22.38 |
| Growth rate | 10% | 5% |
| Number of jobs | 117,083 | 139,177 |
| Job satisfaction | - | 4.5 |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 41% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A call center technician is someone who handles quality-wise communication, product representation, and customer support for clients. Call center technicians research issues related to call quality and documentation. They plan and assist in the installation of hardware, maintenance agreements, and software to maximize the compatibility, integration, and continuing operations of applications or systems. Also, they provide end-users with technical support and respond through telephone or email requests.
A data center technician is an information technology (IT) professional who ensures the optimal performance of data servers and network of a data center. Datacenter technicians are required to protect company data by preventing the overheating of data center components and replace failing parts promptly. They need to collaborate with software and network engineers to work on the organization's cybersecurity and network efficiency. Datacenter technicians must keep track of developing trends in data center technologies and provide advice about the procurement of new data center equipment.
Call center technicians and data center technicians have different pay scales, as shown below.
| Call Center Technician | Data Center Technician | |
| Average salary | $34,630 | $46,560 |
| Salary range | Between $22,000 And $52,000 | Between $28,000 And $74,000 |
| Highest paying City | Jacksonville, NC | Piscataway, NJ |
| Highest paying state | Delaware | Massachusetts |
| Best paying company | Ciena Healthcare | Microsoft |
| Best paying industry | Technology | Energy |
There are a few differences between a call center technician and a data center technician in terms of educational background:
| Call Center Technician | Data Center Technician | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 41% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between call center technicians' and data center technicians' demographics:
| Call Center Technician | Data Center Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 56.5% Female, 43.5% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |