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The differences between call center technicians and information technology technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center technician and an information technology technician. Additionally, an information technology technician has an average salary of $49,031, which is higher than the $34,630 average annual salary of a call center technician.
The top three skills for a call center technician include center management, patients and technical support. The most important skills for an information technology technician are customer service, troubleshoot, and technical support.
| Call Center Technician | Information Technology Technician | |
| Yearly salary | $34,630 | $49,031 |
| Hourly rate | $16.65 | $23.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,083 | 118,881 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 47% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A call center technician is someone who handles quality-wise communication, product representation, and customer support for clients. Call center technicians research issues related to call quality and documentation. They plan and assist in the installation of hardware, maintenance agreements, and software to maximize the compatibility, integration, and continuing operations of applications or systems. Also, they provide end-users with technical support and respond through telephone or email requests.
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Call center technicians and information technology technicians have different pay scales, as shown below.
| Call Center Technician | Information Technology Technician | |
| Average salary | $34,630 | $49,031 |
| Salary range | Between $22,000 And $52,000 | Between $28,000 And $83,000 |
| Highest paying City | Jacksonville, NC | Urban Honolulu, HI |
| Highest paying state | Delaware | Hawaii |
| Best paying company | Ciena Healthcare | Cravath |
| Best paying industry | Technology | Finance |
There are a few differences between a call center technician and an information technology technician in terms of educational background:
| Call Center Technician | Information Technology Technician | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 47% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center technicians' and information technology technicians' demographics:
| Call Center Technician | Information Technology Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 56.5% Female, 43.5% | Male, 84.8% Female, 15.2% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.8% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |