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The differences between call center technicians and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center technician and a junior technician. Additionally, a junior technician has an average salary of $39,417, which is higher than the $34,630 average annual salary of a call center technician.
The top three skills for a call center technician include center management, patients and technical support. The most important skills for a junior technician are customer service, HVAC, and fall protection.
| Call Center Technician | Junior Technician | |
| Yearly salary | $34,630 | $39,417 |
| Hourly rate | $16.65 | $18.95 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,083 | 103,780 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 34% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A call center technician is someone who handles quality-wise communication, product representation, and customer support for clients. Call center technicians research issues related to call quality and documentation. They plan and assist in the installation of hardware, maintenance agreements, and software to maximize the compatibility, integration, and continuing operations of applications or systems. Also, they provide end-users with technical support and respond through telephone or email requests.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Call center technicians and junior technicians have different pay scales, as shown below.
| Call Center Technician | Junior Technician | |
| Average salary | $34,630 | $39,417 |
| Salary range | Between $22,000 And $52,000 | Between $26,000 And $57,000 |
| Highest paying City | Jacksonville, NC | Alexandria, VA |
| Highest paying state | Delaware | New York |
| Best paying company | Ciena Healthcare | Citi |
| Best paying industry | Technology | Technology |
There are a few differences between a call center technician and a junior technician in terms of educational background:
| Call Center Technician | Junior Technician | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 34% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center technicians' and junior technicians' demographics:
| Call Center Technician | Junior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 56.5% Female, 43.5% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |