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The differences between call center technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $34,630 average annual salary of a call center technician.
The top three skills for a call center technician include center management, patients and technical support. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Call Center Technician | Technician Support Tier | |
| Yearly salary | $34,630 | $54,889 |
| Hourly rate | $16.65 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,083 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A call center technician is someone who handles quality-wise communication, product representation, and customer support for clients. Call center technicians research issues related to call quality and documentation. They plan and assist in the installation of hardware, maintenance agreements, and software to maximize the compatibility, integration, and continuing operations of applications or systems. Also, they provide end-users with technical support and respond through telephone or email requests.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Call center technicians and technician support tiers have different pay scales, as shown below.
| Call Center Technician | Technician Support Tier | |
| Average salary | $34,630 | $54,889 |
| Salary range | Between $22,000 And $52,000 | Between $38,000 And $78,000 |
| Highest paying City | Jacksonville, NC | Benicia, CA |
| Highest paying state | Delaware | New York |
| Best paying company | Ciena Healthcare | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a call center technician and a technician support tier in terms of educational background:
| Call Center Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center technicians' and technician support tiers' demographics:
| Call Center Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 56.5% Female, 43.5% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |