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The differences between center consultants and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center consultant and a customer service consultant. Additionally, a center consultant has an average salary of $60,050, which is higher than the $37,471 average annual salary of a customer service consultant.
The top three skills for a center consultant include customer service, phone calls and client facing. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Center Consultant | Customer Service Consultant | |
| Yearly salary | $60,050 | $37,471 |
| Hourly rate | $28.87 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 38,701 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Center consultants and customer service consultants have different pay scales, as shown below.
| Center Consultant | Customer Service Consultant | |
| Average salary | $60,050 | $37,471 |
| Salary range | Between $31,000 And $115,000 | Between $20,000 And $68,000 |
| Highest paying City | Washington, DC | Hartford, CT |
| Highest paying state | California | Connecticut |
| Best paying company | Kronos Incorporated | Accenture |
| Best paying industry | - | Technology |
There are a few differences between a center consultant and a customer service consultant in terms of educational background:
| Center Consultant | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center consultants' and customer service consultants' demographics:
| Center Consultant | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |