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The differences between center consultants and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a center consultant and a service representative. Additionally, a center consultant has an average salary of $60,050, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a center consultant include customer service, phone calls and client facing. The most important skills for a service representative are customer service, client service, and patients.
| Center Consultant | Service Representative | |
| Yearly salary | $60,050 | $33,692 |
| Hourly rate | $28.87 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 38,701 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Center Consultants are responsible for answering incoming calls and tending to the customer's needs regarding a company's product or service. Their duties include handling phone calls, answering customer's emails, managing customer complaints, selling products or services, placing orders through software, and responding to product or service information request. Center Consultants also conduct service research, handle applications and orders as well as perform calls routing. They undertake call follow-ups with customers, maintain call logs, and carry out issues escalation to the supervisor.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Center consultants and service representatives have different pay scales, as shown below.
| Center Consultant | Service Representative | |
| Average salary | $60,050 | $33,692 |
| Salary range | Between $31,000 And $115,000 | Between $24,000 And $45,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Kronos Incorporated | Northern Trust |
| Best paying industry | - | Government |
There are a few differences between a center consultant and a service representative in terms of educational background:
| Center Consultant | Service Representative | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between center consultants' and service representatives' demographics:
| Center Consultant | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 12.8% Unknown, 5.7% Hispanic or Latino, 20.1% Asian, 7.2% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |