Central scheduler vs registration representative

The differences between central schedulers and registration representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a central scheduler, becoming a registration representative takes usually requires 2-4 years. Additionally, a registration representative has an average salary of $34,021, which is higher than the $32,993 average annual salary of a central scheduler.

The top three skills for a central scheduler include patients, customer service and medical terminology. The most important skills for a registration representative are patients, medical terminology, and patient care.

Central scheduler vs registration representative overview

	Central Scheduler	Registration Representative
Yearly salary	$32,993	$34,021
Hourly rate	$15.86	$16.36
Growth rate	-8%	-4%
Number of jobs	55,861	118,803
Job satisfaction	-	-
Most common degree	Associate Degree, 29%	Bachelor's Degree, 35%
Average age	49	40
Years of experience	2	4

What does a central scheduler do?

Central schedulers are professionals who are responsible for setting up all the appointments from various departments in a medical facility. These schedulers are required to receive incoming medical records of patients while contacting their families to schedule clinic appointments. They must contact the offices of physicians and various hospital personnel so that they can coordinate patient care with multiple health facilities and providers. Central schedulers must also facilitate phone calls from patients to schedule medical procedures.

What does a registration representative do?

In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms. They must also handle admission and discharge procedures, process payments, arrange payment plans, and collect insurance information. Furthermore, as a registered representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Central scheduler vs registration representative salary

Central schedulers and registration representatives have different pay scales, as shown below.

	Central Scheduler	Registration Representative
Average salary	$32,993	$34,021
Salary range	Between $27,000 And $40,000	Between $26,000 And $42,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	UMass Memorial Health
Best paying industry	-	Health Care

Differences between central scheduler and registration representative education

There are a few differences between a central scheduler and a registration representative in terms of educational background:

	Central Scheduler	Registration Representative
Most common degree	Associate Degree, 29%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Central scheduler vs registration representative demographics

Here are the differences between central schedulers' and registration representatives' demographics:

	Central Scheduler	Registration Representative
Average age	49	40
Gender ratio	Male, 8.9% Female, 91.1%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%	Black or African American, 11.6% Unknown, 4.9% Hispanic or Latino, 21.3% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	9%	7%

Differences between central scheduler and registration representative duties and responsibilities

Central scheduler example responsibilities.

Manage patient pre-op responsibilities, and generate all necessary paperwork.
Bill HMO's and commercial insurances.
Adjust medical providers' schedule templates within EMR software.
Check for correct CPt and ICD-10 matches to ensure correct billing.
Train new hires and cross-train current employees in two EMR software programs.
Check all physicians orders for correct CPT, ICD-10 codes, and prior authorizations.

Registration representative example responsibilities.

Work with third party payer requirements including Medicare, Medicaid (AHCCCS), manage care plans, and commercial plans.
Manage and update demographic and insurance information, including authorizations and referrals, while demonstrating HIPPA confidentiality regulations.
Verify eligibility and insurance benefits for patients, including Medicare, Medicaid, private insurance and workers' compensation.
Maintain patient privacy in accordance with HIPAA with a high level of professionalism, compassion, productivity, and accuracy.
Maintain proficient level of knowledge regarding Medicare requirements, HIPAA compliance and reimbursement criteria.
Complete registration process for inpatients, outpatients, and emergency patients accurately and efficiently in accordance with policies and procedures.

Central scheduler vs registration representative skills

Common central scheduler skills

Patients, 25%
Customer Service, 11%
Medical Terminology, 10%
Phone Calls, 4%
Patient Demographics, 4%
Patient Care, 3%

Common registration representative skills

Patients, 25%
Medical Terminology, 10%
Patient Care, 6%
Customer Service, 6%
Health Insurance, 5%
Patient Registration, 4%

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Office and Administrative Industry
Central Scheduler
Central Scheduler vs Registration Representative

Updated January 8, 2025

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