Civilian service employee vs customer service associate

The differences between civilian service employees and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a civilian service employee and a customer service associate. Additionally, a civilian service employee has an average salary of $33,362, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a civilian service employee include minor maintenance, data entry and customer service. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Civilian service employee vs customer service associate overview

	Civilian Service Employee	Customer Service Associate
Yearly salary	$33,362	$31,709
Hourly rate	$16.04	$15.24
Growth rate	-4%	-4%
Number of jobs	43,207	380,943
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Civilian service employee vs customer service associate salary

Civilian service employees and customer service associates have different pay scales, as shown below.

	Civilian Service Employee	Customer Service Associate
Average salary	$33,362	$31,709
Salary range	Between $24,000 And $46,000	Between $24,000 And $40,000
Highest paying City	-	Richmond, CA
Highest paying state	-	California
Best paying company	-	Fidelity Investments
Best paying industry	-	Finance

Differences between civilian service employee and customer service associate education

There are a few differences between a civilian service employee and a customer service associate in terms of educational background:

	Civilian Service Employee	Customer Service Associate
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Civilian service employee vs customer service associate demographics

Here are the differences between civilian service employees' and customer service associates' demographics:

	Civilian Service Employee	Customer Service Associate
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 17.9% Asian, 7.1% White, 58.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between civilian service employee and customer service associate duties and responsibilities

Civilian service employee example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Maintain availability to answer payroll questions and resolve errors.
Assist with preparation for meetings including PowerPoint presentations and all materials.
Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Civilian service employee vs customer service associate skills

Common civilian service employee skills

Minor Maintenance, 60%
Data Entry, 19%
Customer Service, 13%
Safety Procedures, 1%
Travel Arrangements, 1%
Payroll, 1%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

Civilian Service Employee vs. similar jobs

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Office and Administrative Industry
Civilian Service Employee
Civilian Service Employee vs Customer Service Associate

Updated January 8, 2025

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