Client care representative vs business representative

The differences between client care representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a business representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $33,832 average annual salary of a client care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a business representative are customer service, patients, and powerpoint.

Client care representative vs business representative overview

	Client Care Representative	Business Representative
Yearly salary	$33,832	$51,604
Hourly rate	$16.27	$24.81
Growth rate	-4%	-4%
Number of jobs	237,202	197,264
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 58%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a business representative do?

Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.

Client care representative vs business representative salary

Client care representatives and business representatives have different pay scales, as shown below.

	Client Care Representative	Business Representative
Average salary	$33,832	$51,604
Salary range	Between $25,000 And $44,000	Between $36,000 And $73,000
Highest paying City	Anchorage, AK	San Francisco, CA
Highest paying state	Alaska	Washington
Best paying company	Northwestern Mutual	Marathon Oil
Best paying industry	Manufacturing	Finance

Differences between client care representative and business representative education

There are a few differences between a client care representative and a business representative in terms of educational background:

	Client Care Representative	Business Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Client care representative vs business representative demographics

Here are the differences between client care representatives' and business representatives' demographics:

	Client Care Representative	Business Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 45.5% Female, 54.5%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and business representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Business representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
Utilize multiple internal information systems and applications to troubleshoot hardware issues.
Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.

Client care representative vs business representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common business representative skills

Customer Service, 13%
Patients, 12%
PowerPoint, 8%
Business Development, 7%
Financial Services, 6%
Inbound Calls, 5%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Business Representative

Updated January 8, 2025

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