Client care representative vs call center representative

The differences between client care representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a call center representative. Additionally, a client care representative has an average salary of $33,832, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a call center representative are strong customer service, customer service, and patients.

Client care representative vs call center representative overview

	Client Care Representative	Call Center Representative
Yearly salary	$33,832	$31,549
Hourly rate	$16.27	$15.17
Growth rate	-4%	-4%
Number of jobs	237,202	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 46%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Client care representative vs call center representative salary

Client care representatives and call center representatives have different pay scales, as shown below.

	Client Care Representative	Call Center Representative
Average salary	$33,832	$31,549
Salary range	Between $25,000 And $44,000	Between $25,000 And $39,000
Highest paying City	Anchorage, AK	Seattle, WA
Highest paying state	Alaska	Washington
Best paying company	Northwestern Mutual	University of California, Berkeley
Best paying industry	Manufacturing	Finance

Differences between client care representative and call center representative education

There are a few differences between a client care representative and a call center representative in terms of educational background:

	Client Care Representative	Call Center Representative
Most common degree	Bachelor's Degree, 46%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Client care representative vs call center representative demographics

Here are the differences between client care representatives' and call center representatives' demographics:

	Client Care Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and call center representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Client care representative vs call center representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

Client Care Representative vs. similar jobs

Client Care Representative related careers

Client Care Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Client Care Representative
Client Care Representative vs Call Center Representative

Updated January 8, 2025

Browse office and administrative jobs