Client care representative vs client care specialist

The differences between client care representatives and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a client care specialist. Additionally, a client care representative has an average salary of $33,832, which is higher than the $29,660 average annual salary of a client care specialist.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a client care specialist are client care, PET, and patients.

Client care representative vs client care specialist overview

	Client Care Representative	Client Care Specialist
Yearly salary	$33,832	$29,660
Hourly rate	$16.27	$14.26
Growth rate	-4%	-4%
Number of jobs	237,202	132,935
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a client care specialist do?

Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

Client care representative vs client care specialist salary

Client care representatives and client care specialists have different pay scales, as shown below.

	Client Care Representative	Client Care Specialist
Average salary	$33,832	$29,660
Salary range	Between $25,000 And $44,000	Between $18,000 And $46,000
Highest paying City	Anchorage, AK	Irvine, CA
Highest paying state	Alaska	Alaska
Best paying company	Northwestern Mutual	Bank of America
Best paying industry	Manufacturing	Finance

Differences between client care representative and client care specialist education

There are a few differences between a client care representative and a client care specialist in terms of educational background:

	Client Care Representative	Client Care Specialist
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Client care representative vs client care specialist demographics

Here are the differences between client care representatives' and client care specialists' demographics:

	Client Care Representative	Client Care Specialist
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and client care specialist duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Client care specialist example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Client care representative vs client care specialist skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common client care specialist skills

Client Care, 14%
PET, 11%
Patients, 8%
Scheduling Appointments, 8%
Customer Service, 7%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Client Care Specialist

Updated January 8, 2025

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