Client care representative vs contact representative

The differences between client care representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a contact representative. Additionally, a client care representative has an average salary of $33,832, which is higher than the $33,776 average annual salary of a contact representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Client care representative vs contact representative overview

	Client Care Representative	Contact Representative
Yearly salary	$33,832	$33,776
Hourly rate	$16.27	$16.24
Growth rate	-4%	-4%
Number of jobs	237,202	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a contact representative do?

As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.

Client care representative vs contact representative salary

Client care representatives and contact representatives have different pay scales, as shown below.

	Client Care Representative	Contact Representative
Average salary	$33,832	$33,776
Salary range	Between $25,000 And $44,000	Between $27,000 And $42,000
Highest paying City	Anchorage, AK	New York, NY
Highest paying state	Alaska	Connecticut
Best paying company	Northwestern Mutual	City of Seattle
Best paying industry	Manufacturing	Government

Differences between client care representative and contact representative education

There are a few differences between a client care representative and a contact representative in terms of educational background:

	Client Care Representative	Contact Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Client care representative vs contact representative demographics

Here are the differences between client care representatives' and contact representatives' demographics:

	Client Care Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and contact representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Client care representative vs contact representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Contact Representative

Updated January 8, 2025

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