Client care representative vs customer care representative

The differences between client care representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client care representative and a customer care representative. Additionally, a client care representative has an average salary of $33,832, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a client care representative include PET, client care and client service. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Client care representative vs customer care representative overview

	Client Care Representative	Customer Care Representative
Yearly salary	$33,832	$32,912
Hourly rate	$16.27	$15.82
Growth rate	-4%	-4%
Number of jobs	237,202	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a client care representative do?

A client care representative provides service and product information and resolves potential issues. These representatives use the internet and phone to respond to client queries, understand client needs, and resolve client concerns. They attract possible customers by answering service and product questions. The representatives open customer accounts by account information recording. They maintain financial accounts through customer adjustment processing. The skills they need to develop include documentation, listening, market knowledge, information analysis, and customer service.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Client care representative vs customer care representative salary

Client care representatives and customer care representatives have different pay scales, as shown below.

	Client Care Representative	Customer Care Representative
Average salary	$33,832	$32,912
Salary range	Between $25,000 And $44,000	Between $26,000 And $40,000
Highest paying City	Anchorage, AK	Urban Honolulu, HI
Highest paying state	Alaska	Hawaii
Best paying company	Northwestern Mutual	Philadelphia Corporation for Aging
Best paying industry	Manufacturing	Automotive

Differences between client care representative and customer care representative education

There are a few differences between a client care representative and a customer care representative in terms of educational background:

	Client Care Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Client care representative vs customer care representative demographics

Here are the differences between client care representatives' and customer care representatives' demographics:

	Client Care Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 22.8% Female, 77.2%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.4% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client care representative and customer care representative duties and responsibilities

Client care representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Verify medicaid waive eligibility for non-emergency transportation.
Educate clients regarding proper distributions according to IRS regulations.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Client care representative vs customer care representative skills

Common client care representative skills

PET, 18%
Client Care, 15%
Client Service, 8%
Outbound Calls, 7%
Phone Calls, 7%
Customer Care, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Client Care Representative
Client Care Representative vs Customer Care Representative

Updated January 8, 2025

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